Experience

Optum Bank

• United States
• Banking
• 1 - 100 Employee

• Business Risk Analyst

  • Nov 2021 - Present



Armstrong Bank

• United States
• Banking
• 100 - 200 Employee

• CSR Payment Operations II

  • Mar 2020 - Nov 2021



Republic Bank & Trust

• Senior Fraud Analyst

  • Aug 2015 - Mar 2020

  Prevent unauthorized debit card usage using various blocking rules; run queries to look for fraud trends by using Jack Henry and Associates software; perform extensive data analysis in search of possible common points of compromise; process all incoming debit card disputes and check forgeries; review checks and deposits to check validity; notify local law enforcement when a suspected skimmer has been located. Prevent unauthorized debit card usage using various blocking rules; run queries to look for fraud trends by using Jack Henry and Associates software; perform extensive data analysis in search of possible common points of compromise; process all incoming debit card disputes and check forgeries; review checks and deposits to check validity; notify local law enforcement when a suspected skimmer has been located.



The University of Oklahoma

• Event Center Cash Counter

  • Sep 2011 - Dec 2016

  Count cash from the concession stands at OU football games Make change for concession stands Prepare bank deposit at the end of the night Count cash from the concession stands at OU football games Make change for concession stands Prepare bank deposit at the end of the night



First Fidelity Bank

• Customer Service Support

  • Nov 2014 - Aug 2015

  Answer all incoming calls and transfer to the appropriate department Perform maintenance on accounts when requested Assist with disputes and other support tasks when needed Answer all incoming calls and transfer to the appropriate department Perform maintenance on accounts when requested Assist with disputes and other support tasks when needed



National Heath Insurance Agency

• Application Administrator

  • Jul 2014 - Oct 2014

  Review information before submitting applications for health insurance Enter in customer data into online health insurance applications Update reports to monitor production Review information before submitting applications for health insurance Enter in customer data into online health insurance applications Update reports to monitor production



Bank of America

• United States
• Banking
• 700 & Above Employee

• Teller Supervisor

  • Oct 2012 - Jul 2014

  Ensure tellers process transactions accurately and efficiently as well as audit tellers to guarantee balancing procedures are followed Ensure the authenticity of checks and currency taken in the bank Count the reserve cash vault daily Ensure tellers process transactions accurately and efficiently as well as audit tellers to guarantee balancing procedures are followed Ensure the authenticity of checks and currency taken in the bank Count the reserve cash vault daily



Midland Mortgage, a division of Midfirst Bank

• Cashier/Payment Processing

  • May 2012 - Oct 2012

  Distribute funds accordingly to mortgages Help mortgagors pay fees and miscellaneous balances on loans Help identify and allocate previously lost and unidentified funds Distribute funds accordingly to mortgages Help mortgagors pay fees and miscellaneous balances on loans Help identify and allocate previously lost and unidentified funds



Bank of America

• United States
• Banking
• 700 & Above Employee

• Teller

  • Jun 2009 - May 2012

  Protect customer confidential information Make deposits and cash checks for customers Count the reserve cash vault when needed Protect customer confidential information Make deposits and cash checks for customers Count the reserve cash vault when needed