Experience

Float On Counseling, LLC
• United States
• Mental Health Care
• 1 - 100 Employee
• Client Care Coordinator & Office Manager

  • Jan 2021 - Present

Aeronautical Systems Engineering, Inc. (ASE)
• United States
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee
• Customer Relations Specialist

  • Jul 2017 - Dec 2020

Recurrent Training Center
• United States
• Airlines and Aviation
• 1 - 100 Employee
• Customer Relations Specialist

  • Jul 2017 - Dec 2020

Sunbelt Staffing
• United States
• Staffing and Recruiting
• 500 - 600 Employee
• National Hiring Manager

  • Feb 2017 - Jul 2017


Baer Air Inc.

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Customer Relations Manager

  • Sep 2015 - Feb 2017

  • Networks, maintains relationships with customers and Baer Air partners. • Attends networking events (NBAA etc). • Manages Customer Service Representatives Answers front desk phone, invoices customers, and makes customer reservations. • Manages Development of Marketing Materials – T-Shirts, Brochures, Etc. • Manages and designed Baer Air website with program Wordpress. • Manages all Baer Air social media accounts such as Facebook, Twitter, and Baer Air website… Show more • Networks, maintains relationships with customers and Baer Air partners. • Attends networking events (NBAA etc). • Manages Customer Service Representatives Answers front desk phone, invoices customers, and makes customer reservations. • Manages Development of Marketing Materials – T-Shirts, Brochures, Etc. • Manages and designed Baer Air website with program Wordpress. • Manages all Baer Air social media accounts such as Facebook, Twitter, and Baer Air website blog. • Maintains daily Incremental Revenue Spreadsheet for marketing research purposes • Keeps track and collects all contact information for all potential new customers. • Enters daily sales into Quickbooks for bank deposits. Show less • Networks, maintains relationships with customers and Baer Air partners. • Attends networking events (NBAA etc). • Manages Customer Service Representatives Answers front desk phone, invoices customers, and makes customer reservations. • Manages Development of Marketing Materials – T-Shirts, Brochures, Etc. • Manages and designed Baer Air website with program Wordpress. • Manages all Baer Air social media accounts such as Facebook, Twitter, and Baer Air website… Show more • Networks, maintains relationships with customers and Baer Air partners. • Attends networking events (NBAA etc). • Manages Customer Service Representatives Answers front desk phone, invoices customers, and makes customer reservations. • Manages Development of Marketing Materials – T-Shirts, Brochures, Etc. • Manages and designed Baer Air website with program Wordpress. • Manages all Baer Air social media accounts such as Facebook, Twitter, and Baer Air website blog. • Maintains daily Incremental Revenue Spreadsheet for marketing research purposes • Keeps track and collects all contact information for all potential new customers. • Enters daily sales into Quickbooks for bank deposits. Show less



Atlantic Aviation

• United States
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Representative

  • Jan 2015 - Sep 2015

  • Invoiced customers for fuel, aircraft parking and hangar, aircraft services, etc. • Answered front desk phone and streamed calls • Arranged customer reservations (Hotel, Rental Car, Catering, Limo Services). • Trained Customer Service Representatives • Invoiced customers for fuel, aircraft parking and hangar, aircraft services, etc. • Answered front desk phone and streamed calls • Arranged customer reservations (Hotel, Rental Car, Catering, Limo Services). • Trained Customer Service Representatives



Showalter Flying Service

• United States
• Airlines/Aviation
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2012 - Jan 2015

  • Invoiced customers for fuel, aircraft parking and hangar, aircraft services, etc. • Answered front desk phone and streamed calls • Arranged customer reservations (Hotel, Rental Car, Catering, Limo Services). • Assisted with planning and implementation of various events such as NBAA and Angel Flight Southeast 5K Race. • Trained Customer Service Representatives • Invoiced customers for fuel, aircraft parking and hangar, aircraft services, etc. • Answered front desk phone and streamed calls • Arranged customer reservations (Hotel, Rental Car, Catering, Limo Services). • Assisted with planning and implementation of various events such as NBAA and Angel Flight Southeast 5K Race. • Trained Customer Service Representatives


Anthropologie
• United States
• Retail Apparel and Fashion
• 700 & Above Employee
• Sales Associate

  • Mar 2012 - Jun 2012


McPherson Airport Authority

• United States
• Truck Transportation

• Customer Service Representative, Bookkeeper

  • Nov 2011 - Feb 2012

  I worked as the airports bookkeeper by keeping all of their accounts balanced, and was also a customer service representative. Any extra task that was needed to be completed, I would take charge. I assisted with marketing by creating an airport brochure, assisted pilots with various needs such as pumping fuel, tie-downs, and rental car arrangements. I worked as the airports bookkeeper by keeping all of their accounts balanced, and was also a customer service representative. Any extra task that was needed to be completed, I would take charge. I assisted with marketing by creating an airport brochure, assisted pilots with various needs such as pumping fuel, tie-downs, and rental car arrangements.



Seven Rivers Aviation

• Assistant Manager

  • Oct 2009 - Aug 2010

  I worked as a customer service representative and managed employees. I would communicate with pilots on our unicom, bill them out for fuel and parking fees, and take care of any of their concierge request. I worked as a customer service representative and managed employees. I would communicate with pilots on our unicom, bill them out for fuel and parking fees, and take care of any of their concierge request.