Experience

SS&C Institutional and Investment Management

• Software Development
• 200 - 300 Employee

• FCP AML Operations Manager

  • Jul 2020 - Present

  In July 2020 I was promoted to the Manager of my team. This came after a review of my progression over the past year of being a team leader. During my role I manged a team of 24 individuals which has now reduced to 15. My duties involve all of the team leader duties detailed below and additional responsibilities listed below.Day to day managerial tasks assigning work loads, providing feedback, mediating interpersonal conflicts and implementing company proceduresEstablished efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectivenessProject oversight - ensuring all projects are implemented as smoothly as possible within the team ensuring we have the correct resource within the team and setting up training where requiredCorporate Re-verification - Initiating the re-verification for our corporate book of business ensuring our deadlines were met for low/medium/high risk clients. This also involved training the team and implementing a new procedure into the team and re-laying progress to our clientsWorking with the institutional and distributional clients within our corporate book of businessCommunicate corporate objectives across the department through regular scheduled updatesWorking with the system of workware planning my teams resource weekly and framing the teams progression route through team training.Hosting meetings monthly meetings with our Management Companies updating them on any changes and feedbackConducting monthly 1-2-1 reviews and working with my team to progress them and help them achieve their goals.Taking part in the on-boarding of new clients and also the off-load of clientsWorking with the offshore team to enhance the way they work as a department and hosting weekly calls tracking actionsManage teams skills matrix to ensure the department is fully cross trained Show less

• FCP AML Operations Team Leader

  • Aug 2019 - Jul 2020

  In August 2019 the FCP AML Operations team was under going a structure review. In this review I was approached to take on the role of the operations team leader where I lead a team of 14. During this time we progressed the department into a private retail and corporate entities split in which I took on the responsibilities of the corporate book of business- my duties involvedDaily running of the team - leading a team of apprentices, lead associates and experts ensuring all work was processed within SLA and met KPI requirementsManaging the teams diary to ensure we have enough FTE and resourceAttending weekly streams meeting to update the business on the departments positionAnswering queries from management companies relating to AMLAttending audit meetings for my department and providing samples where requiredEnsure my team were performing in line with the companies goalsMaintaining behaviour and rigour within my team monitoring productivity and cost per standard hour.Interviewing potential candidates for the roles within my team Show less



SS&C Technologies

• United States
• Software Development
• 700 & Above Employee

• FCP AML Quality Analyst Team Leader

  • Feb 2019 - Aug 2019

  In February 2019 i was offered the opportunity to create and structure a new quality team within the business for FCP AML Operations. In this role I over saw 22 individuals and created a run book for the implementation of the team. Below are the tasks in which I achieved in a short period of time to get the team up and running Created new starter training packs and aligning these with a skills matrix to track development and progression within the department Created a skills matrix to track the knowledge within the team Monitoring team performance and offering support where required through performance management Reviewing errors caused by the department and working closely with the breach investigation team to rectify these - CASS / COLL / COBB / DP. Root Cause Analysis meetings and discussions Managing all new projects and tool builds that related to my department ensuring all aspects were covered to make this efficient and deliverable Show less



International Financial Data Services (IFDS)

• United States
• Information Technology & Services
• 500 - 600 Employee

• Registration Quality Analyst Team Leader

  • Jul 2017 - Feb 2019

  Managing a team of 10 technical experts to ensure a high standard service is provided to the registration department while focusing on improving the internal and external quality rateOversight of procedural changes within the department ensuring these are communicatedProviding overviews to auditors showing them the service we provide and taking on any feedback and taking actions while implementing changeConducting monthly 1-2-1 reviews for my team membersHost weekly root cause analysis meetings with senior members of the department to discuss error trends and provide preventative actions and training plans to correct issuesMaintaining training and competencies within my teamReporting directly to the senior management team and working with them to enhance the service our company providesOffering support where required to my team and other departments business wide Show less

• Inestment Trust Registration Quality coach

  • Nov 2015 - Jul 2017

  Monitoring breach regulations and investigations within the registrations department.Analysing errors and providing feedback where required and creating preventative actions.Delivering my findings of investigations and trends to the seniors of the department and implementing change to prevent re-occurrences. Training and Development - carrying out onsite training to progress team members and expand their knowledge as well initiating the new starter training and creating the documentsDiary management for the team - calculating FTE and resource requirementsMaintaining team statistics ensuring we are working at the required level as the department Show less

• Senior Associate

  • May 2012 - Nov 2015

  Processing across the registration department on the FIGARO System - RSFS, Estate Maintenance, Client Maintenance, Client Maintenance ensuring SLA requirements are met whilst meeting regulatory rules and Standards.During my time working as an associate I worked closely with my team leader on my progression and the nexts steps in my career. I would assist with projects / tasks and cover in their absence. With this I was able to gain the exposure and grow the confidence required to progress to my next role within the department. Show less


D&B scaffolding Ltd
• United Kingdom
• Capital Markets
• 1 - 100 Employee
• Administrator

  • Oct 2009 - Oct 2012