Experience

UBL Bank (Tanzania) Limited

• Tanzania
• Banking
• 1 - 100 Employee

• • Dec 2015 - Present

• • Dec 2015 - Present

  Wiz card issuance, ATM card issuance, inventory management. Dormant to activation of accounts, signature updating, deceased case. Processing/documentations, account opening, account closing, statements of accounts, KYC/EDD/CDD. Call back confirmation, CIF amendments, issuance of Maintenance certificate/WHT tax certificate , cheque book ordering ,wallet card delivery ,destruction ,handling of capture ATM cards ,Home remittance (COC/western union ,salary processing, stop payments of chqeues, settlement of sundry, Proof balancing , customer enquiries. I Manage large amounts of incoming phone calls and generate sales leads. I Identify and assess customers’ needs to achieve satisfaction. I build sustainable relationships and trust with customer accounts through open and interactive communication. I provide accurate, valid and complete information by using the right methods/tools. I handle customer complaints, provide appropriate solutions and alternatives within the time limits and keeping records of customer interactions, process customer accounts and file documents. Any other task assigned by the manager Show less

• • 2020 - 2020



Hashoo Foundation

• Pakistan
• Non-profit Organizations
• 100 - 200 Employee

• Student

  • Dec 2014 - Dec 2015

  I work with, and develop, the team to provide exceptional guest service, continually exceeding the highest possible standards whilst overseeing the smooth running of the hotel's operations ensuring the hotel's objectives are met and maintained at all times through maximizing occupancy, revenue, and maintaining and building on the reputation of the hotel. I work with, and develop, the team to provide exceptional guest service, continually exceeding the highest possible standards whilst overseeing the smooth running of the hotel's operations ensuring the hotel's objectives are met and maintained at all times through maximizing occupancy, revenue, and maintaining and building on the reputation of the hotel.