Service Desk Dispatcher

• Jun 2020 - Present

Currys Sales Consultant

• Nov 2018 - Jun 2020

• Assisting and advising customers on products suitable for their needs and demands• Merchandising and stock replenishment• Keeping up with the latest technologies and products to better assist customers• Providing product installation and repairs as part of the Knowhow team• Advising customers about different product care plans• Conducting credit checks on customer eligibility and affordability• Assisting customers with mobile devices sales and home broadband services with the best available deals and suitability

General Assistant

• Nov 2010 - Sep 2019

• Serving customers in a fast-paced environment, whilst maintaining high levels of customer service• Developed strong interpersonal skills and the ability to maintain a customer focus through day-to-day customer interaction.• Handling cash and credit card transactions using EPOS systems. • Assisting on training new staff, providing help and advice to team members

IT Support Analyst

• Aug 2019 - Aug 2019

• Work experience at MHR gaining valuable knowledge on latest technology in networking and general IT.• Supporting all IT services including desktop PCs, laptops, IP telephony, video conferencing, manage routine maintenance jobs, database backups and ensure that they are secure & reliable.• Talking to internal and external users through the ticketing system about the problems they are having and if it needs escalating or resolving. • Providing replacement equipment if issues aren’t resolved via phone or remote connection.• Setting up new equipment and upgrading existing Windows systems to new patches manually to user’s laptop through remote connection if it isn’t automatically updated.• Helping the support teams with more general roles, setting up new users and reassembling different machines by installing updated hardware.• Perform routine backups of the database and if the backup disk is full then deleting the old logs files created in the backup disk. Provide archival of files to assist with disaster recovery.• Involved in the project replacing the old Cisco VoIP telephone with the Cisco Jabber headsets.• Working alongside Microsoft and Nowwcom consultants on a live SharePoint issue which affected a sub set of our users. Hence, going through the logs, conducting various tests to replicate the issue, working alongside the people affected and providing them with the alternative solutions.

Sales Consultant/Stockroom Assistant

• Sep 2018 - Nov 2018

• Meeting strict deadlines within a time frame given in a fast-paced environment.• Unpacking and processing stock that has been delivered to the store.• Working as a team and individually to provide the best service to the customers.• Keeping the shop floor tidy during the busy sales period