Experience

Accelleron

• Switzerland
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Regional Technical Manager

  • Jan 2019 - Present

  RTM @ Accelleron RTM @ Accelleron



Mahindra Group

• India
• Executive Offices
• 700 & Above Employee

• Manager

  • Oct 2012 - Dec 2018

  Handling International Customer Care Operation 1. Responsible for after sales service support for telecom and retail customers (DG sets) across SAARC, SEA and Middle East region. 2. Currently handling the wide service network of distributorship in SAARC & SEA. 3. Prime focus on resolving the complaints registered in co-ordination with distributorship in the allotted territory and impart online technical support on field whenever required. 4. Troubleshooting Engine, Alternators and Panels from 7.5 to 200kVA DG sets. 5. Recruitment & Appointment of sub-dealers under distributors for enhancing no. of touch points 6. Ensuring planned Preventive maintenance & Breakdown calls are attended by our distributors. 7. MTTR monitoring on e-Portal system and ensuring the closure of complaints in bare possible time. 8. Monitoring the post service activities like follow up with the customers, service reminders and handling customer grievances for superior customer service. 9. Ensuring Spares stock and Float Spares arrangement at distributors end to minimize downtime of machine 10. Reporting to HO on chronic issues received from field on time to time basis through FTR system and monitoring close loop action for same. 11. Visiting countries across ME, SAARC and SEA for DSQI audits on distributorship for maintaining highest service standards on field. 12. Motivate, guide and drive dealers for timely response and resolution of major & minor complaints. 13. Conduct service activities as service camp, customer meet and training programs for end customers and distributorship. Show less



Kirloskar Oil Engines Limited

• India
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Sr. Engineer

  • Aug 2009 - Sep 2012

  1. Responsible for after sales service support for Telecom and corporate customers across Tamilnadu with wide service network of 9 service dealers.2. SPOC for corporate AMC customers as HDFC, ICICI, Axis Bank and City Bank for Service support in Tamil Nadu.3. Preparing and finalizing AMC’s for Government Departments such as Income Tax Dept, TCS and Tamil-Nadu civil supplies corporation on behalf of KOEL.4. Plan and Execution of the AMC finalized locally through the network of Service Dealers in Tamil Nadu.5. Ensuring monthly and weekly orders for Spares from Service Dealers through i-Store.6. Payment Collection plan from Service Dealers against Spare Parts.7. Ensuring speedy dispatch of materials punched through EDO.8. Processing of Commercial, Warranty and IR claims from Service Dealers to HO.9. Conducting Warranty and 1000 points audit for TN dealership in line with Network Identity Manual of Kirloskar involving HO support10. Conducting Monthly Site Audits across Tamil Nadu on Service Dealers to ensure highest service standards on field.11. Conducting training programs for customer in house as well as on field.12. Performance mapping of Dealerships based on their performance in fields and Audits.13. Ensuring timely bill submission and payment collection at customer as well as Service dealers end. Show less

• Graduate Engineering Trainee

  • Aug 2008 - Jul 2009

  1. Responsible for managing telecom service for MAH cirle viz. Indus Towers.2. Co-Ordination with service dealers for timely services on field3. Submission of Bills to customers and recovery of payment.