Training Lead JioFiber

• Feb 2020 - Present

Managing end to end Training Activities for Delhi -NCR through a team of 06 Area Fiber Trainers. Ready for Role Program (RFR) which includes Product, Selling , Process & System Training for new joined employees. Delivering Capability Building post TNI & TNA for JioFiber Team is an integral Part of my Current Profile. Created Training Content for PAN India JioFiber Academy using Instructional Design techniques. Conducting TTT programs for PAN India Trainers ( Jio-Reliance Retail) is also a part of my job role. Show less

Manager Training

• Nov 2006 - Feb 2020

Training and Field development  TNI & TNA and then addressing learning and development needs. Develop, communicate and implement a comprehensive learning plan based on feedback. Identify, develop and nurture training needs, thereby enhancing profitability. Design and deliver interventions for all customer facing teams across all Business Units. Organize training programs to deliver best in class training and develop plan to close gaps. Jack Phillips Model of Feedback and Measuring effectiveness John Keller’s ARCS & IGNITE parameters used for training delivery Review, interpret competition and market information to fine tune the training strategies & modules. Align with corporate Learning and Development initiatives and implement suggested interventions. Conduct TTT for other Trainers for developing talent pool of for cascade of training programs. Identify and develop external facilitators/vendors for delivering and imparting training programs. Implement channels of region wide communication to positively impact learning and development Take care of all system training and ensuring complete understanding of this application.Relationship Management  Build and strengthen relationships with Channel, Opinion leaders and thereby ensuring high customer satisfaction by providing them with complete product support. Close co-ordination with the COO, Business heads, Product managers and Zonal heads, ensuring smooth and profitable operations by TNI-TNA.Team Management Provide direction, motivation and training to the sales & service team and ensuring optimum performance. Responsible for mentoring & training BPO trainers to deliver quality training's. Show less

Assistant Manager - HR

• Jun 2004 - Oct 2006

Handling Induction & other learning related requirements of the organisation.

Sales Development Manager

• Jul 2002 - May 2004