Senior Manager Global payroll Project and Implementation

• Jun 2021 - Present

- PMP Certified professional and Member of Project Management Institute. - Project Management /Transitioning experience and delivered more than 110 projects. I have gained cross-functional invaluable experience in Global Payroll, Operations, employee Benefits, Retirement Services (401K and Cobra, Superannuation funds, Taxes Remit, RRSP, MSP, CPP), Client servicing and Quality in the HRO from executive to middle level management handed over to operation. - Introduced several project management processes such as, task management, Issue Management, time sheet management, project lifecycle management and change management based on PMI guidelines. - Transition and Implementation end to end US, Canada Payroll. - Leading Project Implementation team and defining role and responsibilities for the team. - Defining Milestones/components/sub-processes for the project at hand with Project Sponsor and other Team Members - Receiving Guidelines from Strategic Project Management office (SPMO Onshore) and implementing them to the project-at-hand. - End to End global payroll processing and work force management. Handling a team of 25 people - Management of teams productivity & Resource planning (Workload allocation, schedule adherence etc) - Implement operational improvements, Audits and handling escalations. - Maintaining and updating process documentation - Monthly / Quarterly reviews with Clients - Monthly performance report, Quarterly Reviews and Leadership reporting. - Monthly payroll reviewing for all business Units. Show less

Assistant Manager

• Mar 2016 - Mar 2023

Senior Manager

• Jan 2019 - May 2021

- Drafting the initial project plan basis, the various activities decided in consultation with LT (leadership team)- Performing the effort hour estimate calculation and developing questions-based approach to understand the complexity of all the sub-processes.- Timeline finalization for the project plan as per the numbers derived earlier.- Defining the team structure - Finalizing the Governance Structure - Drafting and finalising on the PMO deliverables such as the project charter, Project plan, Team structure, Governance Structure etc.- Helping Senior Management in arranging for resources requirements- Creating Budget Tracker basis the cost list gained during initiation phase- Coordinating amongst the internal and making sure that we work as per the agreed timelines.- Highlighting any risks/hindrances beforehand with the LT (Leadership team)- Making amendments as and when required (since the existing project is quite dynamic in nature).- Attaining required approvals from the LT (Leadership Team) and/or other teams. - Co-ordination amongst various stakeholder/process owners and other teams such as Finance, Risk, Operations etc- Responsible for capacity planning and for development of each resource and their services. - Analysing existing capacity and develop operational plans and forecasts based on future plans for payroll cash requirements and Vendor Payments.- Report of achievement of targets and identify any actions required.- Review data and trends and diagnose problems and concerns.- Coordinate with all various teams and perform all financial assessment activities- Prepare performance models and plan capacity effectively.- Managing teams of approximately 25 Resources (Manager, Deputy Manager, Assistant Manager, Process Leads and Associate/Sr. Associate)- Creating goals and performance plans for team- Performance Management, Associate engagement, training & development Show less

Team Lead

• Jun 2014 - Mar 2016

- Risk assessment and designing Mitigation plan - Handled US and Canada Payroll projects - Payroll control points and defining processes and procedures. - Mapping the current process as per client needs. - Re-structuring few of the current processes in order to run them with greater efficiency. - Preparing Standard Operating procedures (SOP) incorporating all of the changes made. - Managing and Handling of Day to day business requirements. - Providing expected quality of service to client around the clock. - Ensuring, approving and auditing all necessary business communications. - Imparting Trainings to the team, addressing the knowledge gaps and help associates with it. Show less

Team Lead

• Dec 2013 - Jun 2014

My Responsibilities: • Worked on Major client for Indian payroll implementation. - Meet 99 % of all CTQs (Critical to Quality Parameters)/ KPI's & RSL's - Creating project charter and gathering requirements. - Involved in recruitments of new team for HW domain. - Successfully Transitioned TBRL Payroll processes from Chandigarh. - Support all customer / Client goals/ initiatives - Implement metrics - Rework, Escalations, FTR, Days to close issues / workflows etc across clients & Processes. - Knowledge Management - Document exceptions & scenario's in BRD documentation, SOP version Control. - Monthly / Quarterly reviews with Client & Client teams. Weekly / Monthly internal reviews Show less

Team Developer Advance

• Oct 2009 - Dec 2013

(Global Payroll functional consultant Adv. from Dec, 2011 to Dec 2013) Key Responsibilities: - Core payroll setup for Global Payroll on People Soft 8.8. - Moved to new project of payroll 59 processes which was virtually transitioned in 2013 and standardized the entire process. - Managed Payroll processing and ensuring that the team meets the SLA of Accuracy & Timeliness - Processing the leaves like STD, LTD, Family Vacation etc. - Managed Quality audit to ensure that the process SLA’s are met and put appropriate control checks. - Calculating salary for the Employees according to their working hrs, maintaining Leave and attendance. - Identifying processes which can be handled by offshore and initiate the knowledge transfers process. - New hire and Terminations. - Proficient in managing Transitions and knowledge transfer. - Supervised, motivated and evaluated performance for 6 people. - Continuously reviewing and managing team performance Show less

Business Associate

• Jul 2007 - Oct 2009

Key Responsibilities: • As a part of ongoing client team, executing and monitoring the ongoing delivery, troubleshooting problems that arise, and identifying ways to improve the efficiency of processing and the system • Analyzing and processing the WFA, Payroll and Comp Admin for the client. • Served as a mentor of under-performing associates. • Created training material for new joinees. • Driven refresher programs for the whole process. • Managing the clients through the process, assisting with the following: o Discovery process o Data Gathering o Parallel runs o Go live • Convening conferences calls between operations and quality control Show less

Specialist Customer Support.

• Jan 2006 - Jan 2007

- Processing & Responsibilities:  Was responsible for processing claims  Participants verification of their Medical eligibility  Processing inpatient and outpatient claims as per their rules and codes. - Processing & Responsibilities:  Was responsible for processing claims  Participants verification of their Medical eligibility  Processing inpatient and outpatient claims as per their rules and codes.