Experience

Beta Soft

• IT Services and IT Consulting
• 100 - 200 Employee

• Sr. Business Development Executive

  • Jun 2014 - Present

  sector 20 panchkula , haryana Specialties:As we are catering the IT Staffing of our overseas Clients for their Business Propositions, my responsibility is to cater the requirements of such companies on an extensive platform. Self motivated, diversified and energetic: We respond on command with proactive, consultative and collaborative solutions designed to meet the needs of your enterprise. Primary responsible for managing the U.S. generation and marketing campaigns for large IT companies Business Development… Show more Specialties:As we are catering the IT Staffing of our overseas Clients for their Business Propositions, my responsibility is to cater the requirements of such companies on an extensive platform. Self motivated, diversified and energetic: We respond on command with proactive, consultative and collaborative solutions designed to meet the needs of your enterprise. Primary responsible for managing the U.S. generation and marketing campaigns for large IT companies Business Development, Staffing, Knowledge, Relationship Building, Client Management & Handling Reports. Having experience in performing needs analysis, requirements definition, consulting on sourcing strategies, screening, scheduling interviews, negotiating, making offers, creating contracts and closing candidates that can help actualize corporate missions etc. Show less



Agilyst

• United States
• Information Technology & Services
• 1 - 100 Employee

• Technical Analyst

  • Feb 2013 - Jun 2014

  Chandigarh Area, India To audit the number of calls given by the client on a daily basis Record feedback and To let the Customer service rep know about his/hers areas of improvements. .To check whether the CSR has incorporated Knowledge and competence and the customer was able to comprehend to what the CSR was talking about Attend call calibrations To check if the CSR has used the right telephonee etiquettes,And followed appropriate hold procedures and has a given a proper resoltion for the customers… Show more To audit the number of calls given by the client on a daily basis Record feedback and To let the Customer service rep know about his/hers areas of improvements. .To check whether the CSR has incorporated Knowledge and competence and the customer was able to comprehend to what the CSR was talking about Attend call calibrations To check if the CSR has used the right telephonee etiquettes,And followed appropriate hold procedures and has a given a proper resoltion for the customers request. Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical support executive

  • Jun 2010 - Oct 2011

  Chandigarh Area, India To provide technical support for Sage Products in a highly customer orientated manner via Phone, Fax and E-mail  Provide problem analysis and resolve client issues with the aid of available helpdesk tools (e.g. help files and Knowledge base articles.  Ensure accurate call comments are entered and appropriate information is provided in escalated calls.  Ensure call standards are maintained with respect to greeting, problem identification, proposed solution and… Show more To provide technical support for Sage Products in a highly customer orientated manner via Phone, Fax and E-mail  Provide problem analysis and resolve client issues with the aid of available helpdesk tools (e.g. help files and Knowledge base articles.  Ensure accurate call comments are entered and appropriate information is provided in escalated calls.  Ensure call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion.  Collaborate with team members on knowledge transfer, support policies, procedures and standards Show less