Vice President -Technology Head

• Jan 2022 - Present

Responsible for the strategy and execution of both IT operations and transformation for internal as well as client facing systems and processes. • Working to build the SRE framework and Cloud security around different entities of business in LCH. • Lead the definition, implementation and maintenance of IT standards across the firm. • CISO for ensuring cyber security awareness, developing best security practices, imposing cyber governance across suite of business entities • Working closely with vendors on cyber security products and implementation in the organization. • Own P&L Costing for IT infrastructure and optimize costs to manage capex. • Lead Hardware team to manage procurement of IT assets. • Setup best practices across the firm in terms of IT and security. • Working on implementing SRE best practices and setting up reliability goals ,automation and enhanced monitoring • Owner of Cloud architecture setup for inhouse application development in Azure. • Migration of project form AWS to Azure Show less

Vice President Information Technology

• Aug 2014 - Jan 2022

• Building SRE Framework for the suite of applications and working on Devops model.Close interaction with Dev on CI/CD pipeline and releases. • Working on setting up SLO/SLI/Error budget for the system and reducing TOIL. • Interface with Dev/QA/OPS teams to identify root cause analysis and re-instrument triggers to prevent future degradation and outages • Work with SREs to grow their technical, interpersonal, and leadership skills, and ensure they have the right challenges and necessary context to make use of them. • Workload Migrations to Public Cloud, Consulting, Design, and Implementation of Cloud Projects in large scale enterprises. • Worked on application teams exit their on-premises, aging data hardware in data center by migrating their apps, data, and storage to Public Cloud. • Designing, Planning and Migrating Applications/workloads from On-Prem hosting to Cloud following Cloud Adoption framework and Agile Scrum management platform using Kanban / Azure boards. • Working with multiple application / technical teams, architects, security officers, managers, and business users, reviewed and documented workloads, system dependencies and business requirements. • Migrating Physical/Virtual Machines from On-Premises to Public/Private Cloud using AWS and Azure. • Planning, designing, and creating Compute, storage, Network, and other system components in Hybrid Cloud Environment. • Implementing migration of applications from legacy infrastructure to strategic infrastructure like Azure and AWS. • Liaison between Product Specialists (Business Analysts) and technical teams to deliver features/enhancements timely. • Handled on-boarding of around new 20 members post vendor consolidation program which involved complete functional and technical trainings • Accountable for production stability and incident management. Ensuring production issues cause minimal disruption, are resolved quickly and are tracked to resolution to avoid repeat incidents. Show less

Team Manager

• Aug 2011 - Aug 2014

☛Led and managed a 20-member vendor team (offshore/onsite), providing 24x7 support ☛Directly managed the service operations of the Bank while providing application support for various key banking applications ☛Built and maintained a high-performing team (in-house & outsourced) by effectively managing the entire gamut of project planning, resource management, work allocation, metrics/KPI implementation, vendor management, reporting, project-specific domain/technical consultation and knowledge transfer ☛Built an effective network of franchises to extend the visibility of the Operations team ☛Provided support to clients by understanding and quickly resolving critical issues pertaining to project risks ☛Oversaw and managed all project execution activities such as budgeting, planning, costing, delivery and post-delivery review, and ensured overall operational efficiency by identifying improvements and managing risks ☛Defined and implemented project quality processes and goals Key Initiatives: ☛Headed the SL2 team in supporting ~20+ applications implemented across the Bank ensuring SLAs are met ☛Played a key role in transitioning application support processes from offshore (USA & UK) to onshore (India) ☛Drafted & deployed Production Management processes from 'cradle to grave', leading to substantial savings for the organisation ☛Led initiatives in building, developing and managing a multi-disciplinary team of IT/Business Specialists and Third Party Contractors/Vendors at onshore & offshore locations to provide application support, production support & application hosting services to end-customers and clients on a 24x7 & 24x5 basis Show less

Senior Consultant - MSV

• Jan 2010 - Aug 2011

☛Led and managed an offshore team of 11 members to provide 24x7 support to clients ☛Improved service delivery through implementation of accurate metrics, resource planning and program management methodologies ☛Forged and consolidated mutually beneficial relationships with customers, as well as managed client engagements to grow the customer base ☛Engaged in contract discussions and negotiations through all phases from signing to eventual completion of projects ☛Oversaw all project execution activities such as budgeting, planning, costing, delivery, and post-delivery review ☛Identified and implemented process improvement opportunities and managed risks to ensure overall operational efficiency ☛Created project management process documents such as scope & approach, operational plans, project kick off, risk registers, etc. ☛Defined/implemented/streamlined offshore processes, scheduled offshore resources, managed team appraisals and development ☛Monitored and ensured adherence to service levels Show less

• Jan 2008 - Dec 2009

☛Led an onsite/offshore team of 9 members to manage the batch process and user requests across USA, Tokyo and London☛Equipped the team with appropriate tasks to help clients like Bank of America, Wachovia and Goldman Sachs with adequate data for analysing risks and achieving compliance to BASEL (Data Warehouse Model)☛Developed a high-performing team by constantly tracking team member performance against schedule & targets, providing feedback, resolving issues and coordinating changes to enhance project performance☛Effectively managed projects by providing technical direction to team members and ensuring timely delivery of all projects☛Provided strategic planning support via opportunity identification, effort assessment, scoping, resource planning and recruitment☛Created and implemented a proposal for offshoring potential in the agency business area☛Headed the Middle Office and Front Office operations and ensured timely resolution of user requests☛Defined, implemented and streamlined offshore processes Show less

• Oct 2004 - Jan 2008

☛Led an onsite/offshore team of 9 members to manage the batch process and user requests across USA, Tokyo and London☛Equipped the team with appropriate tasks to help clients like Bank of America, Wachovia and Goldman Sachs with adequate data for analysing risks and achieving compliance to BASEL (Data Warehouse Model)☛Developed a high-performing team by constantly tracking team member performance against schedule & targets, providing feedback, resolving issues and coordinating changes to enhance project performance☛Effectively managed projects by providing technical direction to team members and ensuring timely delivery of all projects☛Provided strategic planning support via opportunity identification, effort assessment, scoping, resource planning and recruitment☛Created and implemented a proposal for offshoring potential in the agency business area☛Headed the Middle Office and Front Office operations and ensured timely resolution of user requests☛Defined, implemented and streamlined offshore processes Show less

• Dec 2003 - Oct 2004

☛Effectively managed projects by providing technical direction to team members and ensuring timely delivery of all projects☛Provided strategic planning support via opportunity identification, effort assessment, scoping, resource planning and recruitment☛Created and implemented a proposal for offshoring potential in the agency business area☛Headed the Middle Office and Front Office operations and ensured timely resolution of user requests☛Defined, implemented and streamlined offshore processes Show less

Senior Engineer

• Feb 2002 - Dec 2003

☛Created a database for three UNIX Servers in the 2nd phase of the project ☛Fine-tuned the application and reports ☛Created a database for three UNIX Servers in the 2nd phase of the project ☛Fine-tuned the application and reports