Experience

Avenue Clothing Company

• India
• Apparel & Fashion
• 1 - 100 Employee

• Brand Manager

  • Jan 2016 - Present

  • Plan, develop and direct marketing efforts for a particular brand or product • Create strategies to take advantage of market opportunities • Conceptualize strategic initiatives and implement details of a campaign • Execute strategies with cross-functional teams • Manage external marketing partners such as advertising agencies, digital marketing firms and production companies • Supervise brand content • Manage access to brand assets • Develop brand standards and usage guidelines • Assist integration of campaigns with brand consistency • Track consumer and market insights by reviewing metrics such as sales volume, market share, profit projections, pricing and distribution, and by conducting consumer research • Analyze sales data to update a brand or category portfolio, determine new products and delete under performing products • Work closely with departments such as manufacturing and R&D to consult on package and product as it relates to branding



Abbelo Organics Pvt Ltd

• Chandīgarh Area, India

• Head of Marketing

  • Apr 2015 - Dec 2015

  *Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans. *Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.



Reliance Communications

• India
• Telecommunications
• 700 & Above Employee

• Customer Relationship Manager

  • Mar 2011 - Mar 2015

  • Providing end to end sales and provisioning to the clients. • Achieving the given Sales targets with the given SLA. • Handling the entire troubleshooting and escalations from named corporate accounts (Punjab, Haryana, & Himachal Pradesh). • Co-ordination with Corporate Sales Manager for Plan of Action. • Account planning and development: Together with the team, develops annual client plans. Meets periodically with the core team to review, and strategize about how to improve the relationship and serve the client. • Seeks client feedback on the firm’s performance. • Building a good relationship with the client for smooth functioning of business to enhance revenue. • Co-ordination with the HQ for getting the work done on given SLA. • Looking after activation and provisioning and after sales.



Competent Synergies

• India
• Outsourcing/Offshoring
• 200 - 300 Employee

• Quality Analyst

  • May 2009 - Aug 2011

  • Working as Quality analyst, help monitoring the quality on calls provided by the agents and giving Feedback for improvement. • Conducting Internal and external Calibrations. • Process Audits on regular bases. • Provide analytical assistance to the organization as per the instructions of the seniors • Train the customer care staff members to follow the organizational work setup and upgrade the standard of their performance • Preparing Process related Monthly Presentations, Performance Analysis and other relevant analysis related to process on time to time bases.



Reliance Communications

• India
• Telecommunications
• 700 & Above Employee

• Customer Support

  • Aug 2003 - Apr 2009

  • Handled queries related to billing, churn and other services. • Handling Churn and Retaining customers on Board through different tools provided by the organization. • Co-coordinating with the WWE (Web World Expresses) Executives for appropriate solution to the Customer Queries online. • Handling Billing Queries and Waiver empowerment at Centralized Level for ensuring Customer satisfaction. • Looking after CUG (Closed User Group) activations/deactivations for corporate/individual customer as well as individual customers • Customer interaction at company and franchise owned relationship centers. • Ensure whole team is updated about the changed policies, changed product knowledge and trained service delivery. • Looking after error free provisioning barring unbarring activation deactivations. • Preparing daily MIS and send to circle office. • Coordination with DAKC for new processes and implementation. • Resolution of critical and overdue complaints.