Experience

Identity Middle East

• United Arab Emirates
• Events Services
• 1 - 100 Employee

• Project Coordinator - Human Resources - COP28

  • May 2023 - Present



Sanford Middle East DWC

• United Arab Emirates
• Manufacturing
• 1 - 100 Employee

• Operations Analyst

  • Jul 2022 - May 2023

  • Analyzing operational data to facilitate decision making and drive operational efficiencies • Extracting/Obtaining data from different systems and channels to report performance against plan • Employing company data and dashboard models/techniques to generate reports to higher management • Producing, analyzing reports to communicate performance and growth for concerned parties and suppliers/vendors • Acquiring data from different sources to partner with cross-functional teams, vendors and partners to develop reports and insights that meet business needs and requirements • Maintaining databases and data collection systems for archives as per company policies • Managing the maintenance of data integrity from all data sources and supporting IT team for process automation Show less



Expo 2020 Dubai

• United Arab Emirates
• Government Administration
• 700 & Above Employee

• Deputy Manager - Workforce Operations

  • Oct 2021 - Apr 2022

  Accountable for overall management of Event time Operations and Volunteers Administration; for over 2,000 paid staff, 20,000 contractors, and, 30,000 volunteers; for a mega event with 24 million visits.• Responsible from start to end Workforce Operations; including interviews, hiring, roles allocation, scheduling & planning, recognition, short-term and long-term workload forecasting, real-time resource management, and welfare distribution.• Conducted trainings and developed career paths, while providing on-the-ground coaching and skill development to build expertise and knowledge.• Lead, motivate, and support workforce teams within a time-sensitive and demanding environment, including on ground coaching and skill development for all direct reports and problem resolution.• Work closely with legal and other departments to ensure that all activities remain compliant.• Oversee inventory and materials to ensure provisions are being delivered in line with agreed service levels relating to workforce needs.• Establishing strong working relationships with all Functions, focusing on those that have inter-related operations, to ensure smooth 2-way communication throughout event delivery. Show less

• Senior Associate - Human Resources, Workforce & Volunteers

  • Oct 2019 - Sep 2021

  • Responsible for all operational aspects of the 30,000 workforce personnel. Played an essential part in each step of their journey, including assignments, scheduling, and, rostering.• Supported the User Acceptance Testing (UAT) and implemented the Workforce Management System for offering assignments, role offers, scheduling & rostering.• Developed assignment matrix’s while assessing functional skill requirements, job roles, and, assignments. Implemented headcount planning to ensure the right number of resources are captured within each department and functional area.• Supported in dot planning exercise for assigned set of Functional Areas.• Ensured delivery of key metrics, staffing budgets, training requirements and performance metrics through optimization of resources, identifying and implementing process improvement and leveraging automation/technology.• Raised purchase requisition on SAP for the department (Workforce, consultancy services, event arrangements and marketing collaterals).• Monitored and tracked department budgets spends and prepared relevant reports.• Managed data collection for updating operational metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.• Producing reports on Key Performance Indicators (KPIs) and preparing dashboards to identify gaps. Show less

• Governance Officer

  • Aug 2018 - Sep 2019

  • Developed & delivered organizational corporate governance activities, taking a lead for the end to end processes associated with the management of corporate governance meetings.• Responsible for working with different Functions/departments on creating new policies and procedures.• Reviewed and challenged existing processes and policies to optimize cost and identify efficiency and productivity. • Monitoring limits , compliance reviews and reporting any breaches to the management.• Tracked and reviewed contracts for renewal of consultants. Show less



Mashreq

• United Arab Emirates
• Banking
• 700 & Above Employee

• Analyst - Retail Banking

  • Sep 2016 - Jul 2018

  • Responsible for reporting Front End Revenue (FER) by segments and channels across Retail banking for analysis and highlighting abnormal trends to the business for corrective actions and monitoring performance against the month plan.• Analysing current and past trends in key performance indicators including all Investments, Insurance, Fx-Advised, BranchFx and Remittances.• Monitoring performance indicators, highlighting trends and analysing causes of unexpected variance.• Implementing and working with Business Intelligence Unit for Dashboard/MIS reports Automation.• Investigating and reporting major deviations of actual Insurance sales vs same time last month / year.• Preparing reports that enable businesses to measure and monitor performance and assist business in taking strategic decisions.• Reviewing of processes / internal controls and procedures to suggest improvements on systems• Highlighting abnormal trends to the business for corrective actions and monitoring performance against the month plan.• Presenting monthly detailed MIS report for all investment and sales products to channel heads.• Preparing detailed monthly Expenses report for Retail segment to check variances against month/year plan.• Preparing weekly and monthly channel wise performance report for Retail segment.• Supporting business team by providing Adhoc reports as per requirements.• Preparing monthly Headcount reports for Retail segment to check actual Headcount vs planned.• Highlighting issues in the financial performance to RBG senior management and highlighting risks and opportunities in the current run rates vs Full Year Forecasts.• Forecasting actual performance based on current run rates.• Providing effective management information and decision support. Show less

• Senior Officer - Card Operations

  • Dec 2014 - Aug 2016

  • Responsible for managing all card maintenance and service related queries and complains relating to cards and financial adjustment reversals.• Actively involved in operational processes including Standard Operating Procedures; Operational Efficiency; testing of Flexcube (Core Banking System), CRM (Customer Relationship Management) MIS analysis & preparation; and development of various UAT (User Acceptance Testing).• Active Outsourcing Coordinator by performing Trainings, Quality checks and participation in Onshore Activities. Ensuring daily activities for both Onshore and Offshore are processed within the stipulated time period.• Handling escalated customer complaints in a timely and effective manner.• Responsible for responding to all queries related to cards received from all segments and channels across the bank.• Conducting root cause analysis and suggest preventive measures.• Taking decisions on customer financial issues to recommend process reviews, technology changes and modifications across all Retail related function across the bank. Show less

• Customer Service Officer - Branch Banking - Retail and Wealth Management

  • Mar 2012 - Dec 2014

  • Responsible for handling customer inquiries and complaints relating to banking transactions.• Monitoring sales activity, screening applications and ensuring excellent service is provided at all times.• Undertaking root cause analysis on customer complaints and promptly resolving issues.• Responsible for monitoring outbound calls from customers and prospects to ensure quality customer service is provided.• Maintaining discrepancy in products including loans, insurance, credit cards and accounts.• Reviewing KYC documents and profiles as per bank procedures.• Coordinating with AML/CDD departments to ensure all requirements are met as per guidelines.• Monitoring customer transactions profile in line with AML sanctions policies of the bank.• Complying with audit recommendations, local laws, group compliance and money laundering requirements.• Onboarding new clients and performing Client Due Diligence and reviews for the existing clients.• Monitoring mandate limits for fund requirements as per client portfolios.• Completing AML, KYC and CDD checks for new and existing clients, screening client documents as per policies.• Developing and maintaining strong relationship with customers and handling high quality service and operational activities as per portfolio assigned. Show less