Experience

Ofofo

• United States
• Computer and Network Security
• 1 - 100 Employee

• Customer Success Manager

  • Feb 2023 - Present

  As a Customer Success Manager at a cybersecurity marketplace, my focus is on building and maintaining strong relationships with our clients to ensure their success and satisfaction. I work closely with our customers to understand their needs and provide guidance on how our marketplace can best meet their cybersecurity needs. My responsibilities include identifying opportunities for upsell and cross-sell, monitoring customer health metrics, managing customer onboarding and training, and proactively addressing customer issues to ensure high customer retention and satisfaction rates. I work collaboratively with our sales, product, and engineering teams to ensure that our customers have access to the best possible solutions and experiences. I am also committed to staying up-to-date on the latest security trends and technology developments to ensure that our customers are always ahead of potential threats. Overall, as a Customer Success Manager at a cybersecurity marketplace, my goal is to help our customers maximize the value they get from our marketplace and to build long-lasting partnerships that drive mutual success. Show less



ENTUNE IT Consulting Pvt Ltd

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Associate Consultant

  • Aug 2022 - Feb 2023

• SAP Consultant Trainee

  • Aug 2021 - Aug 2022

• Intern

  • Jun 2021 - Jul 2021