Sumana Annam
Angel Investor at Several Startups- Claim this Profile
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Topline Score
Bio
Felderi Santiago
I had the absolute pleasure of working with Sumana for over 5 years both as a customer and a colleague. Sumana's attention to detail, drive for customer satisfaction, technical aptitude and disarming personality produced very happy and reference able customers for Centrify. Time after time our customers would rave about her and the Support team she managed and expressed how happy they were with the services she and her team were providing. Her high level of performance made my job of managing hundreds of customers a lot of easier and allowed my team and I to concentrate on additional sale opportunities for Centrify. On the personal side, she's very easy going, very approachable and at the same time very driven, ambitious and a great friend. It is with great pleasure that I highly recommend Sumana.
Leo Liou
Sumana and I worked together for almost 5 years on many tough customer issues. She is smart, knowledgeable and works hard. She learns fast and then she proceed to extrapolate and explore the frontier of the newly acquired knowledge. She is firmly grounded and accepted nothing less than a plausible solution for the customers. She is demanding, but fair. She is, in one word, capable. It surely was a pleasure working with her - since she always carried more than her own weight. It is indeed Centrify's loss that she left to explore her own path, yet I know for sure that we always have a position reserved for her if she ever chooses to return.
Felderi Santiago
I had the absolute pleasure of working with Sumana for over 5 years both as a customer and a colleague. Sumana's attention to detail, drive for customer satisfaction, technical aptitude and disarming personality produced very happy and reference able customers for Centrify. Time after time our customers would rave about her and the Support team she managed and expressed how happy they were with the services she and her team were providing. Her high level of performance made my job of managing hundreds of customers a lot of easier and allowed my team and I to concentrate on additional sale opportunities for Centrify. On the personal side, she's very easy going, very approachable and at the same time very driven, ambitious and a great friend. It is with great pleasure that I highly recommend Sumana.
Leo Liou
Sumana and I worked together for almost 5 years on many tough customer issues. She is smart, knowledgeable and works hard. She learns fast and then she proceed to extrapolate and explore the frontier of the newly acquired knowledge. She is firmly grounded and accepted nothing less than a plausible solution for the customers. She is demanding, but fair. She is, in one word, capable. It surely was a pleasure working with her - since she always carried more than her own weight. It is indeed Centrify's loss that she left to explore her own path, yet I know for sure that we always have a position reserved for her if she ever chooses to return.
Felderi Santiago
I had the absolute pleasure of working with Sumana for over 5 years both as a customer and a colleague. Sumana's attention to detail, drive for customer satisfaction, technical aptitude and disarming personality produced very happy and reference able customers for Centrify. Time after time our customers would rave about her and the Support team she managed and expressed how happy they were with the services she and her team were providing. Her high level of performance made my job of managing hundreds of customers a lot of easier and allowed my team and I to concentrate on additional sale opportunities for Centrify. On the personal side, she's very easy going, very approachable and at the same time very driven, ambitious and a great friend. It is with great pleasure that I highly recommend Sumana.
Leo Liou
Sumana and I worked together for almost 5 years on many tough customer issues. She is smart, knowledgeable and works hard. She learns fast and then she proceed to extrapolate and explore the frontier of the newly acquired knowledge. She is firmly grounded and accepted nothing less than a plausible solution for the customers. She is demanding, but fair. She is, in one word, capable. It surely was a pleasure working with her - since she always carried more than her own weight. It is indeed Centrify's loss that she left to explore her own path, yet I know for sure that we always have a position reserved for her if she ever chooses to return.
Felderi Santiago
I had the absolute pleasure of working with Sumana for over 5 years both as a customer and a colleague. Sumana's attention to detail, drive for customer satisfaction, technical aptitude and disarming personality produced very happy and reference able customers for Centrify. Time after time our customers would rave about her and the Support team she managed and expressed how happy they were with the services she and her team were providing. Her high level of performance made my job of managing hundreds of customers a lot of easier and allowed my team and I to concentrate on additional sale opportunities for Centrify. On the personal side, she's very easy going, very approachable and at the same time very driven, ambitious and a great friend. It is with great pleasure that I highly recommend Sumana.
Leo Liou
Sumana and I worked together for almost 5 years on many tough customer issues. She is smart, knowledgeable and works hard. She learns fast and then she proceed to extrapolate and explore the frontier of the newly acquired knowledge. She is firmly grounded and accepted nothing less than a plausible solution for the customers. She is demanding, but fair. She is, in one word, capable. It surely was a pleasure working with her - since she always carried more than her own weight. It is indeed Centrify's loss that she left to explore her own path, yet I know for sure that we always have a position reserved for her if she ever chooses to return.
Credentials
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Pragmatic Marketing Certified - Practical Product Management
Pragmatic MarketingApr, 2013- Sep, 2024
Experience
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Several Startups
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United States
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Venture Capital and Private Equity Principals
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1 - 100 Employee
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Angel Investor
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Jan 2021 - Present
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Styra
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United States
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Software Development
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1 - 100 Employee
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Advisor
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Apr 2020 - Present
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VP, Product Management
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Sep 2018 - Mar 2020
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Centrify Corporation
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United States
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Software Development
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1 - 100 Employee
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Director of Product Management - Centrify Identity Service
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Aug 2013 - Apr 2016
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CodeChix
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IT Services and IT Consulting
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Communications Lead and Organizer
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Nov 2012 - Mar 2014
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Red Hat
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United States
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Software Development
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700 & Above Employee
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Product Marketing Manager - OpenShift PaaS
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Aug 2012 - Aug 2013
Responsible for all product marketing objectives for OpenShift including sales enablement, marketing content creation... • Evangelized OpenShift Online to the developer communities, customers at the key industry and Red Hat events • Helped influence OpenShift product direction by internally communicating requirements and opportunities learned through customer and developer interactions • Created and delivered external content like demos, blogs, tweets, how-to videos, papers, articles, etc. • Spearheaded Developer Spotlight program which helped showcase how developers were building apps on OpenShift Online PaaS platform Show less
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Verides Technology
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India
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IT Services and IT Consulting
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Owner
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Jun 2011 - Aug 2012
Assist companies and organizations to improve the mobile and web efforts by providing guidance and management for entire project lifecycle. • Delivered several web development projects, which include Salesforce integration, Jive integration, Community and Content Management server implementations. • Expertise in integrating social media tools such as Twitter, Facebook, Digg, and StumbleUpon into websites for social presence. • Help achieve a strong, visible social media presence and develop concepts with viral potential. Show less
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Centrify
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Uruguay
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Technology, Information and Internet
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1 - 100 Employee
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WW Support Manager
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Mar 2006 - Jun 2011
Responsible for building and leading a global support team that supported Centrify products on thousands’ of mission critical servers across the globe. • Delivered high level of customer satisfaction, which resulted in big uptick of service renewals from 66% to 82%. • Established and led outsourced Support Center in Hong Kong to make a cost-effective and scalable support organization for world wide customer base. • Implemented programs to leverage tools (webinars, collateral, newsletters, product updates and tweets) for faster customer deployments, which resulted in 75% increase in customer satisfaction levels. • Significantly reduced ADC (from 5 days to 3 days), Average speed to answer (from 20 mins to 8mins) and increased First call resolution (by 20%). • Earned the respect and co-operation of all departments of the company through leadership, which greatly simplified cross-functional management. Show less
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Software Engineer
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Oct 2004 - Mar 2006
Responsible for architecture, design and development of various Aeroprise products. • Developed Aeroprise mobile client for various Mobile platforms – Blackberry, Windows, Palm OS. • Worked on Aeroprise Gateway, which ported Remedy/Heat Help Desk, Change Management and other applications to Mobile handhelds. • Identified, diagnosed and resolved critical escalations for Tier1 customers in Aeroprise Mobile and SAAS products. • Provided developer level advice to consulting organizations about new product changes, upgrades and resolution of product issues. • Provided technology, product and application expertise to account sales team and prospects/customers. • Incorporated customer feedback to improve product areas with most support queries. Show less
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Digital Lagoon
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United States
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Advertising Services
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1 - 100 Employee
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Programmer, Lead
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Aug 2003 - Sep 2004
Designed and developed creative web applications using C#, ASP, .NET, PHP, MySQL, MS SQL Server. • Performed complete software management life cycle, working with customers, implementing business logic, functionality and developing interoperable software based on client specifications. • Provided excellent pre and post sales technical support for application development and deployment services. • Received commendations for quality of software and excellent technical support. Designed and developed creative web applications using C#, ASP, .NET, PHP, MySQL, MS SQL Server. • Performed complete software management life cycle, working with customers, implementing business logic, functionality and developing interoperable software based on client specifications. • Provided excellent pre and post sales technical support for application development and deployment services. • Received commendations for quality of software and excellent technical support.
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Propeller Interactive LLC
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Technology, Information and Internet
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Web Developer
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Aug 2002 - Aug 2003
Designed and developed applications and websites using Visual Basic, ASP, and MS SQL Server for various customers. • Gained great insight into SDLC and maintenance of source code products, including creating design and document integration. • Received kudos from team members and cross-functional teams for several projects. Designed and developed applications and websites using Visual Basic, ASP, and MS SQL Server for various customers. • Gained great insight into SDLC and maintenance of source code products, including creating design and document integration. • Received kudos from team members and cross-functional teams for several projects.
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Education
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2000 - 2002
University of Missouri - Kansas City
Master of Science, Computer Science - Networking and Software Engineering -
1996 - 2000
Osmania University
Bachelor of Engineering, Computer Science
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