Implementation Manager

• Apr 2023 - Present

🔹 Managing a team of Implementation Consultants/Engineers and overseeing a portfolio of assigned projects, ensuring their successful and timely completion.🔹 Addressing client and internal stakeholder escalations as they arise during the project lifecycle, effectively resolving any issues.🔹 Providing ongoing guidance and mentorship to the Implementation Consultants team, fostering a culture of results-driven performance.🔹 Creating comprehensive project plans and proposals, closely monitoring milestones to ensure adherence to timelines.🔹 Ensuring the highest standards of integrity in internal processes and client-facing policies are consistently maintained.🔹 Leading change management efforts to ensure smooth transitions and minimize disruptions.🔹 Establishing and maintaining alignment with both internal and external stakeholders, particularly client leadership including CXOs.🔹 Translating complex business requirements into actionable solutions, collaborating closely with Product teams to address gaps and enhance processes.🔹 Developing and sharing detailed use cases and specifications to bridge the gap between business needs and technical product feasibility.🔹 Delivering crucial training and support to key users throughout the project duration.🔹 Guiding clients through successful go-live/launch phases, ensuring a seamless transition process.🔹 Conducting thorough evaluations of project success, analyzing aspects such as quality, speed, and overall customer satisfaction, while outlining the return on investment (ROI) resulting from the implementation.🔹 Orchestrating smooth transitions to support and operation teams after successful project delivery.🔹 Consistently meeting financial milestones and proactively identifying opportunities for upselling across projects during the implementation phase. Show less

Senior Implementation Engineer

• Jan 2021 - May 2023

🔹 Accomplished Senior Implementation Engineer with a proven record of efficiently managing end-to-end product implementations, ensuring alignment with project goals.🔹 Proficiently handle the entire implementation lifecycle, from initial business process mapping to finalizing user acceptance testing, consistently meeting timelines.🔹 Expertly analyze intricate business requirements and devise innovative solutions for diverse functional scenarios. Develop and present client-facing materials for solution demos.🔹 Create meticulous blueprint documents and functional specifications during business process mapping, catering to unique client needs for optimal solution delivery.🔹 Collaborate seamlessly with cross-functional Development teams and leadership to define and implement client-requested changes, ensuring tailored resolutions.🔹 Strategically plan and lead productive meetings, fostering effective communication between clients and product teams.🔹 Provide comprehensive training to key users, ensuring successful milestone sign-offs aligned with project timelines.🔹 Guide clients through change management processes, managing expectations for a cohesive implementation experience.🔹 Deliver ongoing support during implementation, ensuring a smooth transition before handing over to the Customer Success team.🔹 Proficiently outline benefits from implementing TalentOz HRMS, underscoring value through detailed benefit mapping.🔹 Compile thorough documentation to facilitate seamless transfer of accounts to the Operation and Support team. Show less

Implementation Engineer

• Jul 2018 - Dec 2020

🔹 Managed various HRMS modules, including Leave Management, Time Management, Payroll, Employee Core Management, and Reimbursement.🔹 Proficiently collected data using templates.🔹 Conducted configuration, import, and validation processes.🔹 Provided comprehensive training to end-users (ESS/MSS/HR) following configuration.🔹 Strategically planned the Go Live phase of implementations.🔹 Offered diligent post-Go Live support through Zendesk.

Trainee Implementation Engineer

• Jan 2018 - Jun 2018

Assistant Manager

• Nov 2016 - May 2017