Experience

Miki Travel Europe

• United Kingdom
• Travel Arrangements
• 200 - 300 Employee

• Operations Manager

  • Feb 2016 - Present

  - Owned handling of online hotel reservations via company’s web portal for B2B clients. - Liaised with hotels and ensuring all requests are updated within the stipulated time frame. - Led a 6-person team in resolving issues relating to book-out, allotment, on-spot cases, mapping errors. - Owned account management for VIP/royalty clients and monitoring high value bookings. - Managed a team handling after-service complaints and validation queries. - Managed dynamic inventory & bookings issues relating to VCC. - Managed and mentored a team of 6 – preparing work schedules/handling customer relations. Show less



DynCorp International

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Travel Supervisor

  • Oct 2007 - Jan 2016

  - Owned the arranging of & booking of airline tickets/car rental/transfers/hotels/visa for personnel. - Managed the review & analysis of costs provided by DTA & hotels to ensure cost efficiency. - Owned the verification of invoices received from DTA and direct contracted suppliers against terms of contract & actual services rendered before submitting to the finance department. - Ensured that the travel department was positioned as a value-for-money service and met the travel requirements of the programs, where feasible. - Ensured that the travel management system was updated for timely reports. Show less



Destinations of the World

• United Arab Emirates
• Travel Arrangements
• 100 - 200 Employee

• Outbound Supervisor

  • Apr 2002 - Oct 2007

  - Owned processing of all hotel reservation requests from tour operators and GCC Network within the stipulated timeframe. - Supervised and mentored the travel team to increase productivity and ensure efficiency. - Ensured that standards for quality and customer service was met. - Included a 6-month deployment to assist the head office in London, United Kingdom between November 2005 to May 2006; responsibilities included training the staff with the online reservation system/handling the requests from the Middle Eastern region. Show less