Experience

Annecto

• Australia
• Civic and Social Organizations
• 100 - 200 Employee

• Workforce Coordinator

  • Oct 2020 - Present

  - Management of all rostering requirements for Support Workers - Management of rostering for all program recipients - Management of the My Support program - Internalization project including growth of workforce - Project work as identified - Reporting for internal and external purposes - Provision of general administrative support to the staff at annecto ACT office - Lead the Internalization project which works with all Case Managers and Practice Leader to identify shifts that can be undertaken by internal Support Workers. - Work closely with senior staff to address all service gaps ensuring a cooperative responsive service and workforce is available at all times - Participate in marketing and promotional opportunities as identified Undertake a leadership role in supervising, mentoring and coaching all internal support workers - Assist in the facilitation of all internal training for support workers - Maintain clear records of all industry and associated training undertaken by support workers - Liaise with external providers when their workforce is attending to annecto program recipients - Work towards internalizing as many shifts as possible - Assist in all scoping exercises with Support Workers ensuring a cohesive efficient practice is available to all program recipients - Ensure that all documentation is relayed to the Support Worker at all times - Identify workforce gaps and liaise with HR for recruitment Show less



RSL LIFECARE LIMITED

• Australia
• Hospitals and Health Care
• 400 - 500 Employee

• Rostering & Scheduling /Admin Support

  • Jan 2020 - Sep 2020

  ● Allocate staff for Canberra and Yass Clients through TCM (Rostering wizard), Process payroll on fortnightly basis ● Publish roster two weeks in advance for more than 145 + clients ● Schedule service appointments (Domestic assistance, Social support, Transportation, Med appointment, Med prompt and other medical appointments) in TCM and assign reliable carer accordingly ● Constantly liaising with clients and staff member for betterment of the rostering outcome ● Multitask and prioritize varieties of duties ● Create strong bond with internal and external stakeholders ● Report to Regional Manager about rostering updates, concerns or anything that pose industrial threats ● Process employee timesheets and finalise their shift timings align with the EBA ● Handle all the queries related to roster and other clinical queries from client and staff, and deliver excellent customer service to client ● Make sure clinical equipments (PPE’s) and office stationeries are ordered timely ● Chase unpaid balances from client, enrol new staff in the system ● Schedule staff training, staff general meeting as per the direction from Regional manager ● Organise new on boarded staff training, orientation and buddy shift accordingly ● Schedule meeting southern Admin team (ACT, Yass, Riverina, Wagga, Kandos) with Regional manager via VideoConference ● Take meeting minutes, and other ad hoc duties ● Ensuring privacy, confidentiality and professionalism in practice throughout within the team ● Provide excellent communication and high quality customer service to internal and external stakeholders Show less



Quality health care

• Disability Support

  • Oct 2019 - Dec 2019

• Assistant Accountant

  • Jun 2018 - Sep 2019

  - Accounts receivable- Issue sales invoices- Accounts payable- Invoice, code, and process payments- Payroll as per the employee timesheets once in a fortnight- Send out monthly statements to clients- Assist Finance Controller- Ad hoc duties- Resolve accounts related queries from suppliers, clients, and employees



SummitCare

• Australia
• Hospitals and Health Care
• 100 - 200 Employee

• Administrative Assistant

  • Apr 2016 - Dec 2019

  ●Create and maintain strong relationships with residents, families, suppliers and all external stakeholdersassociated with SummitCare● Consistently perform well in a fast-paced environment, under pressure whilst maintaining a high level of service and exceeding expectations● Effectively handling enquiries and recording client interactions on Customer Relation Management System thus successfully admitting residents while adhering to company policies● Ensure accuracy and integrity whilst receiving bank cheques, entering it in MYOB and banking regularly● Follow up on outstanding debts and regularly send statements to ensure accounts balance● Process payments for supplier invoices, batching, spread sheeting and forwarding to accounts team● Constantly adapt to new systems and process requests quickly and efficiently● Thoroughly monitor customer account details for non-payments, delayed payments and other irregularities Show less

• Corporate Administrative Assistant

  • Jul 2016 - Aug 2016

  ●Effectively dealt with numerous queries, complaints, and processed through to the corresponding department● Worked in a fast-paced environment, under pressure while maintaining a strong work ethic and exceeding expectations● Regularly update staff and resident data across centres nationally● Obtained NSAF centre referrals and maintained spreadsheets up to date● Recorded and maintained records including meeting minutes, liaise with members and directors



News Corp

• Technology, Information and Media
• 700 & Above Employee

• Accounts Receivable (Intern)

  • Feb 2018 - Apr 2018

  ● Assisted customers with accounts inquiries and refer them to the right department including queries regarding advertisements ● Liaised with customers regarding their outstanding balance, update customer database in JD Edwards- Accounting software ● Tracked customer invoices and send them to the right correspondence through GLOBALVIEW POINT- Online Invoicing Solution ● Raised any disputes and report the Account Case Officer ● Chased unpaid balances using customer unique account number ● Updated accounts in Salesforce that interface JDE, GlOBALVIEW POINT, Cyber Sell ● Reconciled accounts in Excel spreadsheets ● Cancel / Hold/ Re-book advertisement in CyberSell ● Allocating unapplied cash deposits as per the Remittance Advice ● Debts Collection and adjust entries ● Resolved cases using Salesforce (Customer Relationship Management Software) Show less