Sumaia was skilled and experienced in the following areas: • Strong call center experience - business, operational and procedural knowledge. • Able to develop reports and make appropriate recommendations. • Have an excellent interpersonal and communication skills to effectively motivate call center agents to improve their performance. • Manage the Information System to enhance and improve the same for efficient use. • Ability to fulfill all reporting requirements of all relevant government rules and regulations. • Maintain records and compile statistical reports concerning quality data.

Sumaia was manging all Smartlink Contact center and in the same time she was freindy to all the teams which made our work Environment is great. and she was handling all tasks and helping me with my tasks . a good advisor for tecinacal issue , humman resource , Administration issue.

Sumaia was skilled and experienced in the following areas: • Strong call center experience - business, operational and procedural knowledge. • Able to develop reports and make appropriate recommendations. • Have an excellent interpersonal and communication skills to effectively motivate call center agents to improve their performance. • Manage the Information System to enhance and improve the same for efficient use. • Ability to fulfill all reporting requirements of all relevant government rules and regulations. • Maintain records and compile statistical reports concerning quality data.

Sumaia was manging all Smartlink Contact center and in the same time she was freindy to all the teams which made our work Environment is great. and she was handling all tasks and helping me with my tasks . a good advisor for tecinacal issue , humman resource , Administration issue.

Sumaia was skilled and experienced in the following areas: • Strong call center experience - business, operational and procedural knowledge. • Able to develop reports and make appropriate recommendations. • Have an excellent interpersonal and communication skills to effectively motivate call center agents to improve their performance. • Manage the Information System to enhance and improve the same for efficient use. • Ability to fulfill all reporting requirements of all relevant government rules and regulations. • Maintain records and compile statistical reports concerning quality data.

Sumaia was manging all Smartlink Contact center and in the same time she was freindy to all the teams which made our work Environment is great. and she was handling all tasks and helping me with my tasks . a good advisor for tecinacal issue , humman resource , Administration issue.