Experience

LEAD School

• India
• Education Administration Programs
• 700 & Above Employee

• Regional Manager (Project)

  • Nov 2021 - Present

  Regional Manager (Project) at Managed By LEAD - A new BU, responsible to frame processes & policies to ensure business success. Working with Customer Service and Product Development departments to enhance the overall customer experience even for the larger organization.

• Regional Manager (Karnataka | Customer Success)

  • Aug 2020 - Nov 2021

  Responsible for 6.5 Cr business through a team of 7 spread across Karnataka. Delivered additional ~20% revenue through up-sell and cross-selling against the target of 10% from the existing client base for AY 2020-21. Developed SOPs and strategies to ensure a great onboarding experience for 70+ new clients in collaboration with the sales team. Developed and implemented effective SOPs for onboarding and operational tasks and shared them with other regions in the zone. Coached 2 of my team members to perform exceptionally and worked along their IDPs which resulted in their promotion to the next level during this period. Show less

• Experience Manager

  • Aug 2019 - Jul 2020

  Responsible for 20 key accounts with a revenue of 2 Cr. Helped clients to set up the operations and trained all client staff on the product and implementation. Face-lifting the clients' brand and increasing the consumer base with several strategies. Fortnightly virtual check-ins with the client and Quarterly/Need basis visits to the client base to check on the implementation and set further goals. Helped my peers in handling tough scenarios and building processes for all of us. Helped to increase customer retention by creating wonderful customer experiences Show less

• Advisor Partnership

  • Apr 2018 - Jul 2019

  Managed a number of inbound and outbound calls, emails, and chats with knowledge and efficiency.Served as the company's voice for exceptional customer satisfaction in the first year of service.Built rapport with customers in a friendly and professional manner to deliver exceptional customer experience.Answered academic, technical, logistical, and many other questions.Handled all queries under minimal supervision.



HGS - Hinduja Global Solutions

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jun 2015 - Feb 2016