Sultana Khan, PCP
Student Advisor at Ace Acumen Academy- Claim this Profile
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Topline Score
Bio
Credentials
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Customer Service: Managing Customer Expectations
LinkedInFeb, 2021- Oct, 2024 -
Dealing with Difficult People in Your Office
LinkedInFeb, 2021- Oct, 2024 -
How to Use LinkedIn Learning
LinkedInFeb, 2021- Oct, 2024 -
QuickBooks Payroll Essential Training
LinkedInFeb, 2021- Oct, 2024 -
QuickBooks Payroll Essential Training
LinkedInFeb, 2021- Oct, 2024 -
Tips for Writing Business Emails
LinkedInFeb, 2021- Oct, 2024 -
Customer Service: Handling Abusive Customers
LinkedInDec, 2020- Oct, 2024 -
Payroll Compliances Practitioner PCP
The Canadian Payroll AssociationDec, 2011- Oct, 2024
Experience
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Ace Acumen Academy
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Canada
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Higher Education
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1 - 100 Employee
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Student Advisor
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Jul 2021 - Present
• Provide academic assistance and support to individuals in person or virtually. • Monitoring any students who are adding/dropping courses or withdrawing from the program • Creating academic success plans with students • Helping students with study habits to improve success rate • Conduct daily check in with their sections’ students to ensure they are completing online/on-campus course work • Conduct daily check in with sections’ teachers to monitor any issues and provide assistance • Carry out administrative functions supporting: Data entry and analysis during registration period, course advising, tuition updates/collection, health insurance • Planning, organizing, assisting, and executing student events/activities Show less
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Durham District School Board
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Canada
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Education Administration Programs
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700 & Above Employee
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Human Resources Assistant
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Nov 2021 - Dec 2021
• Calls New Hire Employees to ensure all the information are correct as well as to get their documents if needed to support to the Human Resources Information Management. • Supporting and maintaining demographic in the HRIS • Record Employees data into the spreadsheet and reporting to the supervisor • Provides records maintenance support, including scanning documents into employees’ files, scanning and file management of highly confidential criminal background checks, maintaining Offence Declaration records and supporting activities related to ability management process and other duties Show less
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Bill Gosling Outsourcing
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Canada
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Accounts Receivable Representative
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Nov 2019 - Jun 2021
• Help Customers run their account and products of CapitalOne Master Card • Response customer inbound and outbound calls with their questions and complaints and give information about product and services and ensure customers satisfaction and provide professional customer support • Negotiate payment terms and arrangements, take payment over phone where applicable, update customer files with appropriate information • Help Customers run their account and products of CapitalOne Master Card • Response customer inbound and outbound calls with their questions and complaints and give information about product and services and ensure customers satisfaction and provide professional customer support • Negotiate payment terms and arrangements, take payment over phone where applicable, update customer files with appropriate information
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Nagpal Dutta Professional Corporation, Law Office
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2224 Kingston Road
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Administrative Assistant and Front desk
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Jul 2018 - Oct 2019
• Provides administration and clerical support: mailing, faxing, scanning, copying, filing, purchase office supplies • Greets and welcome clients’ request in a inquires and solve it • Response to all incoming calls: director calls and takes messages and set up appointments, calls clients as a reminder and rebooked if needed, ensured all clients communications are in the file, manages calendar/schedule, sorted filtered and prioritized request • Coordinates mail/courier services: receiving and maintaining outgoing mail/courier Show less
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Great Connections Employment Services
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Canada
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Staffing and Recruiting
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1 - 100 Employee
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Customer Service Representative
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Sep 2018 - Sep 2019
Greet customers, help customers with questions and provide best solutions for customer’s satisfaction Greet customers, help customers with questions and provide best solutions for customer’s satisfaction
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Tim Hortons
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Canada
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Food and Beverage Services
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700 & Above Employee
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Customer Service Staff
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Jan 2019 - Aug 2019
Greet customers, takes food orders, prepared food and bakes food items, operates cash register, keep stores clean and sanitize Greet customers, takes food orders, prepared food and bakes food items, operates cash register, keep stores clean and sanitize
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Canadian Tire Corporation
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Canada
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Retail
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700 & Above Employee
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Retail Cashier
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Oct 2018 - Nov 2018
Greeted customers handled cash, resolved customer complaints, ensured customer satisfaction Greeted customers handled cash, resolved customer complaints, ensured customer satisfaction
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ReelHeArt Inernational Film Festival Group
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Toronto, Ontario, Canada
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HR Cordinator
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May 2018 - Jul 2018
• Recruited volunteers through full cycle of Recruitment and Selection process • Preparing job description, job posting in indeed, Kijiji • Prescreening to make a short list, job interview InSite and selection and onboarding • Recruited volunteers through full cycle of Recruitment and Selection process • Preparing job description, job posting in indeed, Kijiji • Prescreening to make a short list, job interview InSite and selection and onboarding
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Geokinetics Inc.
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United States
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Oil and Gas
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500 - 600 Employee
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Administrator
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Mar 2013 - Aug 2015
• Supported HR Department with HRIS system, collected updated resumes, academic experiences & training certificates of employees and uploaded to Microsoft SharePoint • Maintained up to date status of the employees in Microsoft SharePoint • Prepared the termination, transfer letters, travel documents, ticketing, visa processing, short list and email the employees in timely manner, posted information confidential information to specific areas in the database • Supported HR Department with HRIS system, collected updated resumes, academic experiences & training certificates of employees and uploaded to Microsoft SharePoint • Maintained up to date status of the employees in Microsoft SharePoint • Prepared the termination, transfer letters, travel documents, ticketing, visa processing, short list and email the employees in timely manner, posted information confidential information to specific areas in the database
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Holy Child International School
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Dhaka, Bangladesh
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Economics Teacher
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May 2003 - Dec 2009
Gave lectures to undergraduate college students and supervised them in lab work and field work. Prepared lectures, exercises and field experiments which serve as basis for grading exams and papers of individuals. Supervised graduate students’ teaching and research. Administered and graded student examinations. Gave lectures to undergraduate college students and supervised them in lab work and field work. Prepared lectures, exercises and field experiments which serve as basis for grading exams and papers of individuals. Supervised graduate students’ teaching and research. Administered and graded student examinations.
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Grocery Outlet
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United States
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Retail
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700 & Above Employee
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Cashier and Customer Service Representative
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Jan 2003 - May 2003
• Greeted customers, responded to customer inquiries, provided guidance on products and services as needed • Handled cash, debit, credit cards, balanced cash end shift, handled refunds and exchanges • Greeted customers, responded to customer inquiries, provided guidance on products and services as needed • Handled cash, debit, credit cards, balanced cash end shift, handled refunds and exchanges
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Education
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2017 - 2018
Humber College
Post Graduation, Human Resources Management -
2010 - 2011
Academy of Learning College
Diploma, Accounting and Payroll Administration -
Aligarh Muslim University
Master of Arts - MA, Economics
Community
