Sultana Ali
Project and Development Manager at Resuscitation Council (UK)- Claim this Profile
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Bio
Credentials
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Scrum Master Certified (SMC)
The Knowledge AcademyApr, 2019- Sep, 2024 -
ITIL Foundation Certificate in IT Service Management
AXELOS Global Best PracticeFeb, 2018- Sep, 2024 -
Agile Project Management Practitioner Examination
APMG InternationalDec, 2016- Sep, 2024 -
Prince 2 Foundation Examination
APMG InternationalJan, 2013- Sep, 2024
Experience
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Resuscitation Council (UK)
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United Kingdom
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Education Administration Programs
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1 - 100 Employee
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Project and Development Manager
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Jan 2013 - Present
Developing and maintaining various learning tools and systems to deliver high quality educational experiences, including proficiency in GOMO authoring tool and Moodle. Collaborating with key stakeholders and senior managers to turn business ideas into successful deliverable.•. Managing the on-going development, implementation and maintenance of the RC (UK) Learning Management System (LMS) to agreed budgets and timescales. Assist the Director of Operations in approving Service Level Agreement (SLA) contracts, system upgrades and hosting services for the LMS.•. Troubleshooting technical issues and respond to system concerns. Conduct and monitor project risks, user acceptance testing and end user training.•. Producing system manuals, standard operational procedures (SoPs), FAQs and training videos to support customer user journeys. •. Preparing a variety of critical and data driven reports to support organisational needs and evaluate project outcomes to define success.
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Education
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2000 - 2003
London South Bank University
Bachelor's Degree, Business Information Technology -
1998 - 2000
Uxbridge College
G.N.V.Q Advanced, Business -
1996 - 1997
Lambeth College
G.N.V.Q Intermediate, I.T & Computing -
1991 - 1996
Alywin Girl's School
High School, 8 G.C.S.E achieved
Community
