Experience

DaVita Medical Group

• Hospitals and Health Care
• 200 - 300 Employee

• Clinical Training Specialist

  • Aug 2010 - Present

  I was very honored to be asked by the former CEO to create the Clinical Training Specialist position and transition from the Primary Care Operations Manager position in January, 2013. This has been one of the most rewarding positions of my 30 year career in healthcare. Job Responsibilities • Collaborate with department subject matter experts to develop and train clinical staff • Design and facilitate curricula for training teammates • Company liaison for clinical staff • Enhanced placement of medical assistants throughout clinical sites for externship rotations. • Developed three-day clinical training pathway for medical assistants for optimizing onboarding process • Implemented enhanced follow-up tracking processes of new hire immunization verification • Developed team building program for DaVita Medical Group to enhance employee engagement resulting in a 36% improvement in satisfaction scores • Assist Training Manager with developing and training Leadership courses and Training Staff members on new clinical workflows • Implemented new standards for training patient engagement curriculum during orientation • Designed new training program for needlestick safety and OSHA guidelines • Executed new workflow for placing MD, DO, NP and PA medical students with clinical preceptors • Placed 35 medical assistant externs in clinical positions post externship completion • Designed and “starred in” national accurate blood pressure training video for DaVita Medical Group • Designed new primary care huddle boards utilizing Adobe Illustrator • Assisted Marketing Department with re-branding tasks for transition from Colorado Springs Health Partners to DaVita Medical Group Show less



Colorado Springs Health Partners, a DaVita Medical Group

• United States
• Medical Practices
• 1 - 100 Employee

• Primary Care, Operations Manager

  • Aug 2010 - Jan 2013

  Primary Care Operations Manager for 20 Clinicians with 30 staff members. Extremely rewarding position that I enjoyed very much. Primary Responsibilities Staff Management o Evaluated employees recommending salary increases or disciplinary action according to established HR guidelines and procedures o Interviewed and hired new employees that were the best candidate for the position opening according to the care site’s needs o Mentored and empowered employees to perform their job thus encouraging personal growth of the employee o Processed e-time. Approved time-off for employees, coordinated necessary coverage • Management Skills o Worked closely with site care teams to ensure proper customer service, staff interaction and other operational issues were addressed as needed o Team interactions and communications were evident with other managers and their departments o Assessed, communicated and recommended ways to improve efficiency, throughput and productivity while meeting quality metrics and patient care standards • Financial Responsibility o Reviewed FTE replacements/expansion requests in regard to efficiency, revenue and cost o Prepared equipment proposals for annual budget and submitted them to the Clinical Director o Studied overtime reports and followed up with an action plan for reduction where applicable. • Physician Interaction o Developed positive trusting relationships o Assisted Administration with completion of provider credentialing files as requested • Clinical/Patient Oversight o Provided counseling/assistance to patients regarding provided services o Monitored proper documentation by staff into the medical records o Monitored, tracked, and addressed issues related to telephone service protocols and call volume Show less



Clarian North Medical Center

• Hospitals and Health Care
• 1 - 100 Employee

• Clinical Coordinator

  • Oct 2005 - Jun 2010

  Performed as a Liaison between surgeons and patients as an advocate for the surgeons and hospital to increase patient relations and improved satisfaction scores by 38%. Scheduled all surgical consults and facilitated requesting medical records for pre-op surgical consults. Worked closely with the surgical practices to make sure patients were followed step-by-step through the entire process prior to surgery to ensure their experience went smoothly. Was an integral part of the employee experience for both the medical office teammates and the hospital teammates to make sure their work environment was fulfilling and a good working and learning experience. Served on the "Culture Club" committee that represented the teammates to enhance the hospital culture and improve the employee satisfaction scores and assist with the employee retention program. Coordinated yearly employee talent show and worked with community on special hospital projects. Show less



Internal Medicine and Pediatrics

• Fishers, Indiana

• Office Manager

  • Aug 2003 - Oct 2005

  Primary responsibilities included interviewing and hiring, coordinating onboarding training, employee professional development, time cards and payroll. Enhanced the annual flu clinic work flows to accommodate more patients while enhancing the ease of tracking for vaccination records. Improved employee relationships between the front and back office staff which, increased patient satisfaction scores by 32%. Increased revenue for practice with increased efficiency in ICD9 coding audits by 17%, over a one year period. Show less