Assistant Manager Application Support

• Apr 2022 - Present

Information Technology System Analyst

• Jul 2020 - Sep 2022

Team Lead IT Infrastructure

• Oct 2018 - Jul 2020

• Implement activities that support parts of VIISAUS's technology vision and work function • Create purchase requisitions for IT hardware/software and ensuring all software purchased licensing is recorded and maintained • Setting up new users and disabling expired accounts in accordance with HR requirements • Administering Access Control System • Administering Office 365 • Support the deployment, operation, and execution of plans on pre-release, upgrades and current versions of the software. • Provide comprehensive 1st and 2nd level IT technical support to all internal users and escalation to appropriate team members. • Collaborate with and provide IT technical advice to internal customers on active projects. • Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries. • Ensure the end-to-end customer experience and provides a single point-of-contact for the customer • Troubleshoot basic network related issues i.e. DNS and TCP/IP issues • Take ownership of user reported problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner. • Maintain a high degree of customer service for all support queries and adhere to all service management principles Show less

Hardware Support Officer

• Jul 2017 - Sep 2018

Install, configure and administer Hardware, Servers, Windows Server 2012 and Active Directory. Design, administer, and support systems, networks, and application infrastructure (e.g. LAN/WAN, firewalls, routers, systems security, global email systems. Install and configure computer hardware, operating systems and applications. Monitor and maintain computer systems, all support equipment such as UPS, Inverters and the PABX. Troubleshoot system problems, diagnose and solve hardware or software faults. Replace computer parts as required. Ensure that upgrades and patches of Active Directory, Exchange, Security and Windows operating systems are being adhered to. Show less

IT ANALYST / User Support

• Sep 2010 - Jul 2017

• Managing of Corporate Antivirus Software • Network Management • Understanding of Routing Protocols • Managing of Microsoft Exchange server • User Support • Service Support • Configuring of Routers and Monitoring WAN services • Managing and Supporting of File Server • Supporting in house Software • Receiving calls, first line client liaison, record and tracking Incidences and Complains • Management of the full request life cycle • Incident Management Show less

Oceanic Bank Int'l

• Apr 2008 - Sep 2010

Account Clerk

• May 2005 - Jul 2006