Sulayman Ellayan
Chief Executive Officer at Extensya- Claim this Profile
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Bio
Abdullah Johar
I have had the honor to work with Sulayman through my career progression. Sulayman used to be Operationally my role model to follow. Through my entire 11 years of experience in contact centres and Operations, Sulayman is absolutely the strongest with his technical experience & contact centre knowledge. Best of luck boss and I am honored to have had the chance and worked with you
Mustafa Naisah
Sulaiman is a leader with a far vision and deep insight when it comes to managing contact centres. I have worked with him during the most critical phase of setting up EITC's contact centre and two subsidiary outsourced contact centres in Egypt and India and I was amazed by the way he managed the process and the people. He has both the charisma and the will to get things in shape. Wish him all the best.
Abdullah Johar
I have had the honor to work with Sulayman through my career progression. Sulayman used to be Operationally my role model to follow. Through my entire 11 years of experience in contact centres and Operations, Sulayman is absolutely the strongest with his technical experience & contact centre knowledge. Best of luck boss and I am honored to have had the chance and worked with you
Mustafa Naisah
Sulaiman is a leader with a far vision and deep insight when it comes to managing contact centres. I have worked with him during the most critical phase of setting up EITC's contact centre and two subsidiary outsourced contact centres in Egypt and India and I was amazed by the way he managed the process and the people. He has both the charisma and the will to get things in shape. Wish him all the best.
Abdullah Johar
I have had the honor to work with Sulayman through my career progression. Sulayman used to be Operationally my role model to follow. Through my entire 11 years of experience in contact centres and Operations, Sulayman is absolutely the strongest with his technical experience & contact centre knowledge. Best of luck boss and I am honored to have had the chance and worked with you
Mustafa Naisah
Sulaiman is a leader with a far vision and deep insight when it comes to managing contact centres. I have worked with him during the most critical phase of setting up EITC's contact centre and two subsidiary outsourced contact centres in Egypt and India and I was amazed by the way he managed the process and the people. He has both the charisma and the will to get things in shape. Wish him all the best.
Abdullah Johar
I have had the honor to work with Sulayman through my career progression. Sulayman used to be Operationally my role model to follow. Through my entire 11 years of experience in contact centres and Operations, Sulayman is absolutely the strongest with his technical experience & contact centre knowledge. Best of luck boss and I am honored to have had the chance and worked with you
Mustafa Naisah
Sulaiman is a leader with a far vision and deep insight when it comes to managing contact centres. I have worked with him during the most critical phase of setting up EITC's contact centre and two subsidiary outsourced contact centres in Egypt and India and I was amazed by the way he managed the process and the people. He has both the charisma and the will to get things in shape. Wish him all the best.
Experience
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Extensya
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Jordan
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Chief Executive Officer
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Mar 2022 - Present
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Vice President Of Operations and Commercial
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Jan 2021 - May 2022
I’m currently VP , Operations and Commercial , heading a regional team located in multiple locations in Jordan , Saudi Arabia , Iraq and UAE responsible for running one of the biggest BPO’s - Business Process Outsouricng in the Middle East ( extensya ) with + 2000 employees working in contact management centre operations with completed operations support team additional to account management team function , business development and sales and marketing . I started the company in the pre-launching phase and until the moment
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Chief Operating Officer
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Feb 2008 - Jan 2021
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du
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United Arab Emirates
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Telecommunications
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700 & Above Employee
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Senior manager - Contact center
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Apr 2006 - Feb 2008
I was working as a senior manager for the contact centre in Dubai at EITC – Emirates integrated Telecommunication Company (du). In my previous experience starting 2006 I started launching the contact centre from scratch, including: location site preparation, Call centre platform , ACD , IVR designs , system capacity , team dimensioning , recruitment and fulfillment , training design , establishing processes and procedures , setting up operations rules and regulations and was also cross-functionally involved in the implementation of numerous telecommunications systems within du, such as, fault management, workforce management, customer relationship management (CRM), helpdesk management, and Enterprise Resource Planning (ERP) systems. In addition, I was fully responsible for the Outsource accounts design, develop and implement all the outsource phases including SL agreement, design documents and outsource partner’s evaluation.
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Zain Group
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Kuwait
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Telecommunications
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700 & Above Employee
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Contact center manager
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Aug 1997 - Apr 2006
I worked as the contact centre manager at Zain – Jordan owned by Zain group, mother company located in Kuwait . Zain group owns more than 11 telecommunication operators in the Middle East, Africa and Asia. During my experience with Zain, additional to my job role as contact center manager I worked on several regional projects related to Contact centre operations, ranging between Revamping (as in Liban-cell transition to MTC touch – in Lebanon), Reengineering (as in Zain Kuwait contact centre - in Kuwait) and launching new contact centre (as in Zain Bahrain contact centre - in Bahrain)
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Education
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1997 - 2001
Jami'at Al-Zaytoonah Alordunia Al-Khassa
Bachelor, Art. In hotel and tourist managements
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