Experience

SERCO INC

• United States
• 100 - 200 Employee

• Technical Specialist

  • Jun 2019 - Present

  Develop repair or replacement cost(s) of damaged facilities Prepare cost analysis for construction contract change orders Use FEMA PA Cost Estimating Format Tool, which includes the construction costs and the condition (timing of estimate, cost of site conditions, etc.) Use of RS Means DAC Formulations for all disasters Closeout Formulations for disasters 4277 and after Develop repair or replacement cost(s) of damaged facilities Prepare cost analysis for construction contract change orders Use FEMA PA Cost Estimating Format Tool, which includes the construction costs and the condition (timing of estimate, cost of site conditions, etc.) Use of RS Means DAC Formulations for all disasters Closeout Formulations for disasters 4277 and after



Governors Office of Homeland Security & Emergency Preparedness

• Closeout Group Lead

  • Oct 2017 - Jun 2019



Governor's Office of Homeland Security and Emergency Prepardness

• Grants Management Team Lead

  • Jan 2015 - Oct 2017

   Supervise a team of Disaster Recovery Specialist (DRS).  Interprets applicable laws, rules, and regulations relating to the public assistance program.  Provides guidance and oversight to the DRS in preparing documentation, invoices, and information to request reimbursement or close out for approved, federally funded Public Assistance grants from Federal Emergency Management Agency (FEMA).  Monitors the progress of each assigned DRS to ensure their professional growth and technical development.  Seeks resolution to short- and long-term problems affecting efficient delivery of public assistance grants programs.  Directs resources to complete set goals and accomplish the Section’s mission. Show less



Governor's Office of Homeland Security and Emergency Preparedness

• State Applicant Liaison

  • Nov 2009 - Jan 2015

  Lynchpin to statewide Disaster Recovery effort. Providing oversight of the recovery grant processes of the Robert T. Stafford Relief and Emergency Assistance Act with Federal, State, Parish, and Local officials. Determined eligible for profit not profit organizations. Analysis and review of recovery processes. Lynchpin to statewide Disaster Recovery effort. Providing oversight of the recovery grant processes of the Robert T. Stafford Relief and Emergency Assistance Act with Federal, State, Parish, and Local officials. Determined eligible for profit not profit organizations. Analysis and review of recovery processes.



ICF, International

• Pre-Closing Operation Manager/Special Projects Manager

  • Aug 2006 - Mar 2009

  Managed daily operations of eight team leads, eight intake specialist and 80 housing advisors responsible for assisting applicants in the aftermath of Hurricanes Katrina and Rita. Managed and reported stats of all closings. Set up work process flow, design and organizational chart for the Pre-Closing Department. Assigned daily workload, monitored daily production, and generated reports daily on performance of staff. Instrumental in the program reaching 70,000 closings by September 2007. Assisted in achieving 40,000 closings on Option 2's (sell home and relocate within the state) and Options 3's (sell home and relocate out of state) by December 2007. Revised home policies for all structure type homes and developed new policies to expedite the file processing. Managed daily human resources issues of department including monitoring work performance, attendance schedule, and other resource concerns. Show less



Louisiana, Board of Regents

• Assistant Program Manager

  • Oct 2004 - Aug 2006

  Managed registration for all ACT 129 schools in the State of Louisiana. Maintained Surety Bonds for all licensed schools. Created, implemented and monitored nursing stipends for eligible students pursing a Masters or PhD in nursing for the State of Louisiana. Responsible for Allied Healthcare Workforces Stipend for all regions in Louisiana. Managed the solicitor's applications, registrations and renewal for all proprietary schools in Louisiana. Managed registration for all ACT 129 schools in the State of Louisiana. Maintained Surety Bonds for all licensed schools. Created, implemented and monitored nursing stipends for eligible students pursing a Masters or PhD in nursing for the State of Louisiana. Responsible for Allied Healthcare Workforces Stipend for all regions in Louisiana. Managed the solicitor's applications, registrations and renewal for all proprietary schools in Louisiana.



Louisiana, Office of the Governor

• Office Manager

  • Jan 2004 - Oct 2004

  Scheduling/Planning and Boards and Commissions Managed the transition of resumes into the Governor's office. Assisted in organizing the Health Summit 2005. Formulated and completed proclamation request. Scheduling/Planning and Boards and Commissions Managed the transition of resumes into the Governor's office. Assisted in organizing the Health Summit 2005. Formulated and completed proclamation request.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• • Jan 2001 - Jan 2003

  Managed up to 42 customer service representatives.Assigned SPOC (Single Point of Contact) for Fortune 1000 companies.Implemented Fortune 1000 companies to Lafayette Call Center.Monitored and Reported changes for weekly and monthly sales reports for over 38 companies.Managed daily human resources issues of department including monitoring work performance, attendance schedule, and other resource concerns.

• • Jan 1997 - Jan 2001

  Interfaced and communicated with all departments to troubleshoot and correct technical problems for customers.Assisted customers with billing issues and concerns.Analyzed customer's usage to determine most cost-effective service plan.