Software Implementation Specialist

• Dec 2022 - Present

 Collaborate with clients to understand their specific requirements and business objectives, ensuring accurate configuration and customization of software solutions during implementation.  Provide timely technical support to clients via various communication channels (email, phone, remote sessions) to troubleshoot and resolve issues, maintaining a high level of customer satisfaction and minimizing downtime.  Acted as a liaison between clients and development teams, advocating for client needs and contributing to product improvement  Document technical processes, troubleshooting steps, and best practices to create a comprehensive knowledge base for both internal teams and clients.  Define and document User Acceptance Test UAT case scenarios/ plan for application fixes in liaison with business function and ensure all application changes are change managed Show less

Web Application Developer

• Nov 2019 - Nov 2022

 Provide guidance and support to students in developing their coding skills and completing projects  Designed and developed responsive and visually appealing websites using HTML, CSS, and JavaScript.  Deliver engaging lectures and hands-on labs on web development concepts and technologies.  Designed and Supervised Computer Based Test examination for students.  Provide guidance and support to students in developing their coding skills and completing projects  Designed and developed responsive and visually appealing websites using HTML, CSS, and JavaScript.  Deliver engaging lectures and hands-on labs on web development concepts and technologies.  Designed and Supervised Computer Based Test examination for students.

Data Entry Operator

• Oct 2018 - Sep 2019