Experience

TradeDepot

• Nigeria
• Retail
• 400 - 500 Employee

• Distribution Analyst

  • Jun 2022 - Present

  *Planning daily delivery of FMCG across locations in Lagos, considering routes, traffic and other issues with delivery in Lagos. *Providing quick resolution to delivery issues as they occur on the field with the assistance of a monitoring team, *Ensuring a smooth buyer / seller operation with a track record of 12/24 hours successful delivery within locations in lagos. * Analysing delivery associates performances, strength and weaknesses for better planning and people management. * Ensuring process compliance among delivery associate and customers, creating a good customer relationship. * Analysing delivery trends and problems also finding ways to reduce cost and failed deliveries. * Working closely with the fleet and logistics team to provide fleets for delivery as required and also plan for contingencies Show less



GLOBAL BUY LIMITED-BUY9JA

• Nigeria
• Retail
• 1 - 100 Employee

• Operations Manager

  • May 2021 - Apr 2022

  As a start up company, it was quite challenging but with the experience gathered from previously working in a thriving e-commerce/logistics company, it wasnt all that difficult, below are some of the roles i played in the company Designed and implemented operational (logistics and customer service) processes and procedures across all E-commerce verticals, to improve rider loyalty and customer’s commitment and shopping experience. • Ensuring end-to-end operational excellence with partners, customers, customer service agents and Delivery associates. • Collaborating with multiple delivery service Providers (3pl Partners such as SPEEDAF, FEDEX...) to optimize delivery operations and cover up spill overs and contingencies. • Overseeing the order processing team, Package design and important delivery notes from customers. • Overseeing and managing logistics and customer service teams • Setting, enforcing, and reporting on operating targets and process adherence across teams. • Overseeing and managing operational budgets. • Analyze data regularly and develop reports for tracking key performance indicators to gleaning new insights on issues • Oversee Distri bution and Sorting Operations. • Overseeing Fleet Management such as fueling, repairs, bike papers, riders appearance, riders training • Created a platform for proper delivery operation database • Evaluating the performance of delivery coordinators, ensuring they conform to the process and also enforce it accordingly on their riders. • Ensured a visible operation which can be audited by providing reports through (cycle counts, daily and weekly delivery success rate) that can be used for new policy formulation needed for improved delivery rate and organizational growth. • Created a platform for important delivery feedback and failed delivery reasons in order to reduce order cancellation rate and prioritize orders. • Managed 3rd Party delivery associates for buy9ja delivery Show less



Jumia Group

• Nigeria
• Technology, Information and Internet
• 700 & Above Employee

• Supply Chain Analyst

  • Mar 2015 - Jan 2022

  - Processing of fresh orders dropped off by Vendors - Work with a team to provide timely and accurate response to customer’s complaints - Daily delivery reconciliation of dispatchers; rescheduling of orders for later days as requested by Customers and cancellations of failed deliveries - Provide exceptional Customers Service Experience - Inventory Control Management of orders - daily/weekly/quarterly cycle count - cordinates night shift operations for the next day delivery - Checks and balances on colleagues work to ensure perfection - Creating trackable and useful information about forward and reversed packages.. - Training of interns and new staffs .. - Orientation and training of 3rd party/ partners on companys policy and procedures.. - generating daily operation report. Show less



Jumia Nigeria

• Nigeria
• Retail
• 700 & Above Employee

• Dispatch Supervisor

  • Dec 2014 - Jul 2015

  Organizing delivery schedules for delivery associates, calculating the exact fact and figures for items, proper reconciliation of delivery associates, receiving customers complaint and taking active decisions, cordinating delivery associate ensuring they conform to guidelines Organizing delivery schedules for delivery associates, calculating the exact fact and figures for items, proper reconciliation of delivery associates, receiving customers complaint and taking active decisions, cordinating delivery associate ensuring they conform to guidelines



uac foods

• Food and Beverage Manufacturing
• 100 - 200 Employee

• Production Line controller

  • Jun 2012 - Dec 2014

  - Quality control, ensuring the right size and weight of foods produced - Monitoring machines performance and escalating if there's a problem - Soft repairs and engineering of production machines - Supervises the works of workers at every section of the production - Giving a full report of the materials used on a daily basis - calculating the total goods produced hourly and also recording the waste on every production - Quality control, ensuring the right size and weight of foods produced - Monitoring machines performance and escalating if there's a problem - Soft repairs and engineering of production machines - Supervises the works of workers at every section of the production - Giving a full report of the materials used on a daily basis - calculating the total goods produced hourly and also recording the waste on every production