Experience

Glaube Logistics

• Saudi Arabia
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Regional Sales Manager

  • Apr 2023 - Present

  Jeddah, Makkah, Saudi Arabia Managing logistics process implementation setting up process adherence norms at different cities with focus on cost and service level. Handling Pricing, Operations & Sales Force. Identifying and renegotiating commercials with regional transport vendors. Coordinating forward reverse logistics at the assigned cities. Coordinate with multiple remote teams daily. Strategically plan and handle warehouse operations last mile logistics. Track all dispatches and report daily… Show more Managing logistics process implementation setting up process adherence norms at different cities with focus on cost and service level. Handling Pricing, Operations & Sales Force. Identifying and renegotiating commercials with regional transport vendors. Coordinating forward reverse logistics at the assigned cities. Coordinate with multiple remote teams daily. Strategically plan and handle warehouse operations last mile logistics. Track all dispatches and report daily to management. Supervise, coach and train warehouse teams. Meet cost, productivity, accuracy, and timeline targets. Maintain metrics and analyze data to assess performance and implement improvements. Ensure Smooth Functioning of day-to-day warehousing operations. Coordinate with Legal and Finance dept for Agreements / Contracts, Vendor Payments. Show less



Transworld Group of Companies

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 500 - 600 Employee

• Deputy Sales Manager

  • Sep 2022 - Apr 2023

  Jeddah, Makkah, Saudi Arabia New business development Select carriers and negotiate contracts and rates. Respond to any issues or complaints. Research ideal shipping techniques, routing, and carriers. Work with other departments to incorporate logistics with company procedures and operations. Evaluate budgets and expenditures. Update and evaluate metrics to assess performance and implement enhancements. Brand Building Strategies Identification and segregation… Show more New business development Select carriers and negotiate contracts and rates. Respond to any issues or complaints. Research ideal shipping techniques, routing, and carriers. Work with other departments to incorporate logistics with company procedures and operations. Evaluate budgets and expenditures. Update and evaluate metrics to assess performance and implement enhancements. Brand Building Strategies Identification and segregation of potential Market Segments Revenue generation through new account development and key account management Responsible for achieving sales target Developing relevant business proposals Monitor market Intelligence within the industry in terms of market development, new projects, competitive activity, new customers etc. Handling meeting with key clients. Show less



A.GH for Logistics Solutions

• Saudi Arabia
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Head Of Sales Marketing

  • Oct 2019 - Sep 2022

  Jeddah, Makkah, Saudi Arabia Direct and monitor the work flow of the entire office. Set sales team profit goals and hold team members accountable for goals and recognize or discipline as needed. Develop and manage operating budgets. Achieve satisfactory profit/loss ratio and market share in relation to preset standards, industry and economic trends, and also sales and margin goals. Day-to-day staff management and development including recruitment, hiring, performance coaching and annual reviews for direct… Show more Direct and monitor the work flow of the entire office. Set sales team profit goals and hold team members accountable for goals and recognize or discipline as needed. Develop and manage operating budgets. Achieve satisfactory profit/loss ratio and market share in relation to preset standards, industry and economic trends, and also sales and margin goals. Day-to-day staff management and development including recruitment, hiring, performance coaching and annual reviews for direct reports—all with full support of corporate office. Work with Corporate Human Resources to resolve people issues as needed. Ensure training and direction for new and existing sales members. Act as a liaison between the customers and operations staff. Manage sourcing of customers. Build and maintain relationships with customers and assist and direct team members in sourcing and growing customer base. Maintenance of current customers: Including analysis of current lanes to assure we are competitive and also providing excellent service. Also, soliciting for other business from customers. Monthly financial analysis: including determining overall success of current customer profiles. Determine current rates in the market place offered by competitors. Ensure accuracy and timeliness of data in CRM and other programs as needed. Ensure all necessary documentation is accurate and timely. Developing goals for specialized sales (LTL, Intermodal, etc.). Development of sales leaders including succession planning. Act as a player and a coach – bring on new business, in addition to coaching the sales representatives. Show less



A Logistics Solution

• India
• IT Services and IT Consulting

• Sales Manager

  • Feb 2014 - Oct 2019

  Jeddah •New business development Select carriers and negotiate contracts and rates. Plan and monitor inbound and outgoing deliveries. Supervise logistics, warehouse, transportation, and customer services. Organize warehouse, label goods, plot routes, and process shipments. Respond to any issues or complaints. Research ideal shipping techniques, routing, and carriers. Work with other departments to incorporate logistics with company procedures and… Show more •New business development Select carriers and negotiate contracts and rates. Plan and monitor inbound and outgoing deliveries. Supervise logistics, warehouse, transportation, and customer services. Organize warehouse, label goods, plot routes, and process shipments. Respond to any issues or complaints. Research ideal shipping techniques, routing, and carriers. Work with other departments to incorporate logistics with company procedures and operations. Evaluate budgets and expenditures. Update and evaluate metrics to assess performance and implement enhancements. •Brand Building Strategies •Identification and segregation of potential Market Segments •Revenue generation through new account development and key account management •Responsible for achieving sales target •Defining the exact marketing processes and responsible for executing the same. •Developing relevant business proposals •Monitor market Intelligence within the industry in terms of market development, new projects, competitive activity, new customers etc. •Handling meeting with key clients •Provide necessary training to sales team as and when needed •Monitoring & evaluating the performance of sales team Show less



Ezware Tech

• India
• 1 - 100 Employee

• Manager Business Development

  • Dec 2011 - Feb 2014

  Kingdom Of Saudi Arabia Acquiring new customers or clients through direct sales techniques, cold calling and business-to-business marketing visits. Maintaining our existing customer base and building Brand loyalty • Responsible for the performance and development of the Channel Partners Network in Saudi Arabia. • Initiates and coordinates development of action plans to penetrate new markets within Saudi. • Assists in the development and implementation of marketing plans as needed. • Provides… Show more Acquiring new customers or clients through direct sales techniques, cold calling and business-to-business marketing visits. Maintaining our existing customer base and building Brand loyalty • Responsible for the performance and development of the Channel Partners Network in Saudi Arabia. • Initiates and coordinates development of action plans to penetrate new markets within Saudi. • Assists in the development and implementation of marketing plans as needed. • Provides timely feedback to senior management regarding performance. • Provides timely, accurate and realistic information on sales pipeline for the region. • Creates and conducts proposal presentations and RFP responses. • Controls expenses to meet budget guidelines. • Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team. • Recruits, tests, and hires Account Executives based on criteria agreed upon by senior management. Initiate marketing strategies and coordinate actions to influence the market Clarify goals and reach agreement maintaining the interests of all parties Proactively develops and improve products and services Ability to discuss strategic and sensitive issues Understands clients' needs Build and maintain excellent relationships with colleagues and clients. Set sales targets and define strategy to achieve these targets and to follow the set strategy punctually Manage the proposal development process and maintain the time-lines for the proposal teams Coordinate with sponsors concerning size, standards, conditions and timing of research Develop draft proposals based on team meetings and discussions Maintain the Business Development databases Support marketing activities, including trade/ scientific shows, mailings, etc Show less



Standard Chartered Bank

• Singapore
• Financial Services
• 100 - 200 Employee

• Relationship Manager

  • Dec 2009 - Dec 2011

  United Arab Emirates Accountable for the function of Sourcing Trade finance business and evaluating the customer’s requests, financial needs and strengths to structure facilities.  Driving revenue growth through the development of SME clientele by making proactive sales calls on a daily basis.  Identify new opportunities to establish new client relationship.  Sourced high net worth current accounts for high period in balances.  Increased business through external consultant… Show more Accountable for the function of Sourcing Trade finance business and evaluating the customer’s requests, financial needs and strengths to structure facilities.  Driving revenue growth through the development of SME clientele by making proactive sales calls on a daily basis.  Identify new opportunities to establish new client relationship.  Sourced high net worth current accounts for high period in balances.  Increased business through external consultant network.  Targeting only preferred segment customer base as per bank policy.  Maximized customer satisfaction with quality service. Growing and deepening customer relationships through effective relationship management,  Interacting and understanding customers profile and their needs.  Focus on the analysis and satisfaction of customers’ financial needs and objectives.  Understanding of all Consumer Banking products.  To meet the cross-sales & revenue targets by promoting Consumer Banking products through a proactive, professional and compliant sales approach and increase the PE of his/hers portfolio.  Maintain and improve upon the service delivery of the Financials :  Ensure complaint resolution in agreed TAT.  Ensure minimum % of the VOC score is achieved.  Provide professional customer service to achieve a high percentage of customer satisfaction and retention.  Manage the portfolio to de-risk against attrition and achieve stability of Portfolio. Serve as the one-point contact to the Portfolio customers Compliance & Risk :  Ensure KYC/AML updates, proper documentation, Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.  Ensure compliance with Local UAE and Group policy and procedures at all times. KEY RELATIONSHIPS  Portfolio Supervisor/ Portfolio Manager  Quality assurance Team  Product/Portfolio Manager  Training Manager Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Assistant Manager

  • Nov 2002 - Jul 2009

  Deposit & Personal Internet Banking. • Managing and leading a team of 12 to 15 Customer Service Representatives (CSRs) in an inbound customer service centre, for one of the Premier International Banking Organizations mainly providing support to their U.S. Deposit Banking division. • Helping Customers to set up their Internet Banking access. • Handling Case Investigations for Payments & Bank To Bank transfers. • Capacity and Resource planning. • Cross-sell banking services… Show more Deposit & Personal Internet Banking. • Managing and leading a team of 12 to 15 Customer Service Representatives (CSRs) in an inbound customer service centre, for one of the Premier International Banking Organizations mainly providing support to their U.S. Deposit Banking division. • Helping Customers to set up their Internet Banking access. • Handling Case Investigations for Payments & Bank To Bank transfers. • Capacity and Resource planning. • Cross-sell banking services and products to clientele. • Ensure all Customer Service Executives have Training and Development plans in place to facilitate growth. • Perform specific Supervisory Functions for the customers. • Providing support to consultants’ real time on live calls and enhance soft skills and escalations through Skills Transfer Process. • Collaborate with Manager Ops. to create strategic action plans in order to enhance Customer Satisfaction Index, Customer Retention, Quality, Call Flow Process. Managerial Functions: • Preparation of weekly, monthly and quarterly MI and audit reports. • Conducting spot- and regular audits to ensure teams adhere to the Data Protection Act and the US Privacy Laws. • Adherence to audit and compliance requirements, as communicated by relevant departments / line management. • Conducting reviews and appraisals as per the company regulations and guidelines. • Maintenance of personal files of reportees as per company guidelines. • Ensuring teams meet or exceed Service Level Agreement (SLA) requirements prescribed for the process. • Cascading and explanation of relevant procedural updates to the team and the entire process. • Maintaining or improving team’s motivation levels through continuous interaction, team outings, potlucks etc. Show less



NEEM SYSTEMS

• United States
• Telecommunications

• CSE

  • Jun 2001 - Mar 2002

  • Worked in Sales Queue for 10 months primarily responsible for generating sales for US based Credit Cards. • Collated daily MI reports in order to aid productivity patterns and motivate team members. • Was a Buddy Consultant for new hires, shared best practices and instilled process knowledge to help them come up the learning curve. • Was the Point Of Contact for the team on procedural updates .