• Feb 2012 - Present

Achievements: ▪ Formulated the strategic roadmap and created new tactical scenarios that enabled businesses turnaround and sustenance of market leadership for the group despite challenging markets. ▪ Developed new financial strategies and achieved goals envisaged by the management for each of the companies under the group.Key Responsibilities: ▪ Reviewing annual budgets, forecasting profitability for scheduled projects by strategizing with business heads and other departments to develop alternative solutions in order to ensure sustained growth.▪ Identifying and investigating variances by interpreting financial results, effecting control measures and ensuring accurate reporting.▪ Undertaking investment management at the corporate level and coordination with subsidiary companies.▪ Effectively managing family stakeholders, a team of accountants, executing internal and statutory audit and liaising with banks for facilities pertaining to projects. Show less

• Mar 2009 - Feb 2012

• Performed an extensive assessment of internal processes with the goal of streamlining the service operations. Successfully delivered a report that highlighted several gap areas with related recommendations on how to improve efficiency and effectiveness in each business function• Manage the day-to-day operations in accordance with company policies and standards to maximizeprofitability and efficiency• Introduced an ERP system to improve the efficiency of the business by reducing the turnaround time todeliver business• Assisted in fine-tuning operational methods for the departments while improving the overall efficiency of the departments Show less

• Feb 2008 - Mar 2009

Managed one of the food distribution companies, focused on operations and growth by performing the following tasks: • Managing distribution and assessing performance• Identifying growth opportunities among retails.• Introducing new SKU’s.• Monitoring root wise analysis profitably.• Engage with external auditor to ensure processes are in compliance with company policy.

• Apr 2006 - Feb 2008

Started with handling the company investment portfolio, related to Dubai Financial Market and Abu Dhabi Security Exchange by performing the following tasks:• Negotiated and managed the company's financial positions vis a vis financial institutions and lenders ensuring positive cashflow and portfolio's profitability. • Monitored market by executing purchases and sales of shares in a timely and efficient manner.• Weekly assessment of portfolio.• Consolidated dividends' earnings for shares on an on-going basis.• Took decisions on diversifying the portfolio. Show less

Founder and CEO

• Feb 2018 - Oct 2020

• Successfully worked on a new investment mandate of managing the restaurant from end to end right from thematic concepts, to the F&B ideation, the staff recruitment and training, the menu design, achieving high footfall and patronage. • Successfully worked on a new investment mandate of managing the restaurant from end to end right from thematic concepts, to the F&B ideation, the staff recruitment and training, the menu design, achieving high footfall and patronage.

• Dec 2004 - Mar 2006

• Sets strategic direction for quality, process development and customer experience delivery• Works closely what technology colleagues to ensure that systems and accurately specified and deliver to end user requirements• Focuses sharply on the ability of well-designed processes to minimise error and reduce customer sacrifice, and benchmark their construction against this maxim.• Co-operates with finance, risk and operations colleagues in process design to enchase that potential operating efficiencies and synergies and recognised and reflected in process design and development, and that processes are workable on implementation and will meet end user needs.• Establishes and monitors Service Level Agreements with other bank functions e.g. Operations• Monitors ongoing process improvements against standards Show less

• Oct 2004 - Dec 2004

• Define Support Functions: Define which Support Functions to engage about 'Outserve' (HR, Finance, Audit, Technology, Operations, Group Legal, Compliance, Risk, Support Services etc) and Map them in country & geographically to ensure they are all covered.• Engage Support Functions: Establish Support Function Steering Committee with Senior & Worker Members of each support function nominated.• Support Function Plans: Help each Support Function to define exactly what Outserve means to them for Voice of Customer, Complaints, Retention, Metrics, Process Improvement etc. Whether they are applicable & if they are in what format. Inaddtion to driving each Support Function to engage their own staff & to produce plans of how they will implement Outserve. Show less

• Jan 2002 - Sep 2004

• Customer Wait time & Turnaround times: Customers to be timely advised of the delay/error within 24 hours to drop error rates.• Customer Complaints: Customer complains letters to be replied within 48 hours.• Client Visits: To visit at least three customers during the month with their respected Customer Relationship Managerand to maintain a short call report.• Customer Retention: To reduce Account Closure by convincing customers to retain the account with SCB byunderstanding the weak points, that can be improved, to enhance the relationship again with the client.• During this role I have also acted as a Branch Manager. Show less