Sukmawan Suandaana Nugraha
Customer Operation Analyst at Tokopedia- Claim this Profile
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Indonesian Native or bilingual proficiency
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English Professional working proficiency
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Sundanese Professional working proficiency
Topline Score
Bio
Credentials
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Sekolah Pasar Modal (SPM)
IDX ChannelSep, 2019- Sep, 2024 -
Investasi Saham
Tradingkilat (Ara Hunter)Jan, 2019- Sep, 2024 -
Pasar Modal Class
MNC SekuritasJan, 2019- Sep, 2024 -
Creative Entrepreneur
University of GunadarmaMay, 2018- Sep, 2024 -
Metode Business Research
University of GunadarmaOct, 2017- Sep, 2024 -
Sharia Investment
University of GunadarmaMar, 2016- Sep, 2024
Experience
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Tokopedia
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Indonesia
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Technology, Information and Internet
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700 & Above Employee
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Customer Operation Analyst
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Mar 2021 - Present
-Manage and resolve customer related inquiries, issues, and escalations-Contact and educate customer them transaction problems-Listen carefully to every complaint given by customer-Responsible for any other tasks related to assigned customer -Fast in providing solutions to customer-Experience in ticketing tools such as Sales Force-Handle customer complaint according to the predefined SLA quality standard -Manage and resolve customer related inquiries, issues, and escalations-Contact and educate customer them transaction problems-Listen carefully to every complaint given by customer-Responsible for any other tasks related to assigned customer -Fast in providing solutions to customer-Experience in ticketing tools such as Sales Force-Handle customer complaint according to the predefined SLA quality standard
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CNBC Indonesia
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Indonesia
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Media Production
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200 - 300 Employee
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Account Executive
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Mar 2019 - Oct 2019
-Responsible in achieving the advertisement sales target-Set up and executive the marketing plan-Carrying out the sales presentation-Negotiation with clients-Maintain good relationship with clients -Responsible in achieving the advertisement sales target-Set up and executive the marketing plan-Carrying out the sales presentation-Negotiation with clients-Maintain good relationship with clients
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Kementerian Sekretariat Negara RI
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Indonesia
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Government Administration
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200 - 300 Employee
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Intern
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Apr 2018 - May 2018
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Education
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2014 - 2018
University of Gunadarma
Bachelor's degree, Management -
2011 - 2014
SMA Negeri 5 Bogor
IPS, 8.36
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