Experience

Convergence

• Canada
• Information Technology & Services
• 1 - 100 Employee

• Project Manager Lead

  • Jun 2022 - Present

  - Lead the planning, implementation and adoption of new project processes- Manage multiple ongoing projects in varying stages of completion - Work with technical and data teams to grow and evolve the technical capabilities of the team- Lead and coordinate project activities including financial responsibility for the project and management of resources as deemed necessary to meet the schedule and budget for project deliverables

• Project Manager

  • Sep 2021 - Present

  - Applied project management principles when managing multi-thousand dollar projects in highly technical and complex customer environment- Identified and prioritized tasks and schedules to resources to meet sprint deadlines and ensure successful workflow- Demonstrated leadership through building strong teams and successfully managing the project schedule, budget, and client relationships- Improved operations through implementation of new on-boarding and HR processes, operations strategies, and business processes - Analyzed client's and stakeholder's needs and requirements and built discovery worksheet with Epics and Stories



Spocket

• Canada
• Software Development
• 1 - 100 Employee

• Operations Analyst

  • Apr 2020 - Sep 2021

  - Improved outbound strategies in order to drive supplier acquisition- Built relationships with prospective suppliers through calls, emails, and intercom chats- Created/improved customer support processes- Created/improved standard operating procedures and workflows with supplier engagement- Resolved supplier issues in collaboration with the development team and customer support team- Supported and executed ad-hoc strategic projects (Dashboard redesign, Help Center Articles & Videos revamp)- Gather user feedback and feature suggestions to help form Spocket’s product strategy



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Specialist

  • Oct 2019 - Apr 2020



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Retail Management Intern

  • Jun 2019 - Aug 2019



UBC Sauder School of Business

• Higher Education
• 700 & Above Employee

• Introduction to Digital Business Teaching Assistant

  • Jan 2019 - Apr 2019



Robert H. Lee Graduate School UBC Sauder School of Business

• Student Assistant

  • Sep 2018 - Apr 2019

  The Robert H. Lee Graduate School at UBC Sauder School of Business delivers a diverse range of high-quality, well-regarded graduate programs, including the UBC MBA, which ranks in the top 100 programs in the world by the Financial Times Global MBA Ranking 2016. The Graduate School is dedicated to enhancing the graduate student experience and providing them with the necessary information and resources during their journey here at UBC. ∙ Assist program managers and assistants in executing projects such as an event to bring cultural awareness to students or an annual game that brings MBA students from across the province together to compete in academic, spirit, and athletic activities.



Commerce Undergraduate Society of UBC Vancouver

• Canada
• Higher Education
• 1 - 100 Employee

• Me Inc, VP Internal

  • May 2018 - Apr 2019

  Me Inc.'s mission is to create a platform that allows students to define their own unique brand, what they want to do, and who they aspire to be one day. It is more than just about helping them finding the right "specialization" or career path, it is about helping them take flight and create their own future. ∙ Hire brand ambassadors to represent Me Inc. and reach out to students∙ Plan social events that strengths the team's bond ∙ Handle the finances and a budget of 30k

• Awards & Recognition Chair

  • Apr 2018 - Apr 2019

  CUS Awards and Recognition is a service dedicated to recognizing the hard-work and achievements of CUS affiliated clubs and services. CUS Awards and Recognition host a year-end gala with approximately 300 student leaders in attendance to thank them for their dedication and recognize their distinguished efforts.∙ Execute the recruitment and hiring of 9 team members ∙ Lead a team of 9 in planning a large scale gala with a 35k budget ∙ Delegate tasks and provide consistent feedback to the various portfolios within the service ∙ Mediate conflicts that may arise

• CUS Awards & Recognition , Vice President Recognition

  • Sep 2017 - Mar 2018

  CUS Awards and Recognition is a service dedicated to recognizing the hard-work and achievements of CUS affiliated clubs and services. Throughout the school year, these clubs and services spend endless hours planning and executing events, workshops, and conferences that add value to the UBC community and students. CUS Awards and Recognition host a year-end gala with approximately 300 student leaders in attendance to thank them for their dedication and recognize their distinguished efforts.∙ Work in a team to plan a large scale gala for 250 student leaders with a 35k budget ∙ Coordinate with 23 clubs/services to formulate a schedule for event attendance ∙ Ensure transparency and equity of the recognition program



The University of British Columbia

• Canada
• Higher Education
• 700 & Above Employee

• Imagine Day Senior Orientation Leader

  • Nov 2017 - Jan 2019

  UBC’s Imagine Day is one of the most transformational days here at the University of British Columbia. It is a day where the entire UBC campus is transformed and the UBC community comes together to formally welcome both incoming first years and transfer students. ∙ Assist with the facilitation of Orientation Leader recruitment, hiring and training∙ Build community with 22 Orientation Leader through consistent communication ∙ Support the professional development of 22 Orientation Leader and motivating them to stay engaged within the team and with their students ∙ Assist with the execution of transition programs, events and activities leading up to Imagine Day

• Vancouver Summer Program Residence Mentor (Term)

  • Jul 2018 - Aug 2018

  UBC Vancouver Summer Program is a 4-week academic program offered by the various Faculties at UBC for students from cooperating universities from around the world. The program provides international students with the opportunity to take two academic courses while learning about the Canadian culture and practices and experience what it is like to study abroad. ∙ provide residents with the necessary information and assistance for personal and academic concerns∙ mediate suite-mate concerns or conflicts ∙ create and build an inclusive environment



Aritzia

• Canada
• Retail
• 700 & Above Employee

• Customer Care Associate (term)

  • May 2018 - Jul 2018



Porch UBC

• Customer Service Representative

  • Dec 2017 - Feb 2018



World Duty Free Canada

• Canada
• Retail
• 1 - 100 Employee

• Sales Associate

  • Feb 2017 - Oct 2017

  Ensured high levels of customer satisfaction by providing exceptional sales services. Assisted customers in locating items. Worked along with other co-workers to ensure proper customer service. Maintained in-stock and presentable condition in the store. Processed point of sales purchases and cross selling and up selling. Assisted in the stocking of products. Ensured high levels of customer satisfaction by providing exceptional sales services. Assisted customers in locating items. Worked along with other co-workers to ensure proper customer service. Maintained in-stock and presentable condition in the store. Processed point of sales purchases and cross selling and up selling. Assisted in the stocking of products.



The University of British Columbia

• Canada
• Higher Education
• 700 & Above Employee

• Imagine Day Orientation Leader

  • Mar 2017 - Sep 2017

  UBC Imagine Day is a day of celebration and activities to formally welcome first years and transfer students into UBC and help them kickstart their journey. The Sauder School of Business specifically designs its activities around the idea of inclusivity, diversity and transition. With workshops focusing on topics that will provide students with the tools and resources they need to succeed for the years to come. UBC Imagine Day is a day of celebration and activities to formally welcome first years and transfer students into UBC and help them kickstart their journey. The Sauder School of Business specifically designs its activities around the idea of inclusivity, diversity and transition. With workshops focusing on topics that will provide students with the tools and resources they need to succeed for the years to come.



Columbia College, Vancouver BC.

• Canada
• Higher Education
• 1 - 100 Employee

• President of Student Association

  • Jan 2016 - Apr 2016

  • Oversaw meetings• Assigned roles for projects • Increased student engagement through new events• Coordinated baked sales to raise money for BC Food Bank • Oversaw meetings• Assigned roles for projects • Increased student engagement through new events• Coordinated baked sales to raise money for BC Food Bank