Experience

Invitae

• United States
• Biotechnology Research
• 700 & Above Employee

• Team Lead Manager

  • Mar 2018 - Present

  Handling and resolving customer complaints regarding accidents and insurance, Server their online insurance use and following up with their cases either with the main departments or the customers  Call center manager  Group and cases management  Answering communications from customers professionally and responding to customer inquiries and complaints  Managing administration, communicating and coordinating with internal departments for all the customers inquiries. Handling and resolving customer complaints regarding accidents and insurance, Server their online insurance use and following up with their cases either with the main departments or the customers  Call center manager  Group and cases management  Answering communications from customers professionally and responding to customer inquiries and complaints  Managing administration, communicating and coordinating with internal departments for all the customers inquiries.