Experience

Westminster Savings Credit Union

• Canada
• Financial Services
• 1 - 100 Employee

• Leasing Administrator

  • Mar 2022 - Present

  • Responsible for preparing and verifying lease documentation, generating quotes and bill of sales requests via in-house programs • Verifying and ensuring documentation details meet within criteria • Acting as information resource channel for branch employees, customers, dealers, brokers and sales executives • Responsible for processing and authorizing payments for leased assets and commissions • Following up on outstanding deficiencies • Responsible for preparing and verifying lease documentation, generating quotes and bill of sales requests via in-house programs • Verifying and ensuring documentation details meet within criteria • Acting as information resource channel for branch employees, customers, dealers, brokers and sales executives • Responsible for processing and authorizing payments for leased assets and commissions • Following up on outstanding deficiencies



McNeil Nakamoto Recruitment Group - (Woodfibre LNG, Connor, Clark Lunn)

• Vancouver, British Columbia, Canada

• Office Coordinator, Office Administrator, Executive Assistant, Receptionist, Facilities Assistant

  • Oct 2019 - Jul 2022

  • Scheduled meetings for executives and employees for several offices and times-zones • Provided administrative assistance to staff in office or working from home • Responsible for greeting guests, global staff and redirecting communication(s) in offices of 50+ employees • Verified expenses manually and via in-house systems • Maintained office facilities ensuring smooth operations • Arranged flights, transport, and accommodation for senior staff • Maintained meeting rooms and provided refreshments as required • Assisted in editing and writing procedures manual to ensure current operations within department • Attended meetings to take minutes and played an active part in determining new travel policy • Managing inventory and supply for office and kitchen Show less



Tate (Temping Recruitement Agency) - BMT Group (Previously British Martime Agency)

• Surrey, England, United Kingdom

• Reception/Facilities Assistant

  • Jul 2018 - May 2019

  • Responsible for greeting guests, global staff and redirecting telephone communication • Assisted Facilities Manager and liaised with building management with maintenance of office and apartments as well as the merger of two office buildings into new location to house 100 employees • Maintained office and kitchen supplies • Responsible for booking travel and accommodations for senior staff • Managed meeting rooms, providing refreshments • Responsible for greeting guests, global staff and redirecting telephone communication • Assisted Facilities Manager and liaised with building management with maintenance of office and apartments as well as the merger of two office buildings into new location to house 100 employees • Maintained office and kitchen supplies • Responsible for booking travel and accommodations for senior staff • Managed meeting rooms, providing refreshments



TATE (TEMPING RECRUITMENT AGENCY) - LIME STAFFING AGENCY

• Surrey, England, United Kingdom

• Compliance Assistant

  • Jan 2018 - Jun 2018

  • Responsible for ensuring potential new staff met with compliance guidelines • Ensuring staff courses fully attended in order to meet within Health & Safety regulations and guidelines • Assisted Compliance Manager with various tasks to meet department objectives • Assisted Account Mangers fill their objectives in off-site staffing placements • Responsible for ensuring potential new staff met with compliance guidelines • Ensuring staff courses fully attended in order to meet within Health & Safety regulations and guidelines • Assisted Compliance Manager with various tasks to meet department objectives • Assisted Account Mangers fill their objectives in off-site staffing placements



Tate (Temping Recruitement Agency) - Elmbridge Borough Council

• Teddington, Surbiton, Esher

• Customer Service Advisor

  • Jun 2017 - Nov 2017

  • Provided exceptional customer service and handled council queries (general, waste management, parking, planning) via in-house computer system • Provided exceptional customer service and handled council queries (general, waste management, parking, planning) via in-house computer system



Network Interlinks

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Logistics Manager and Sales Support Assistant

  • Sep 2015 - Oct 2016

  • Responsible for receiving goods and processing invoices for shipment of goods for customers • Responsible for ensuring customers software licenses and hardware warranties were current using Outlook, N-able • Used in house computer systems (Quotewerks and Navision) to support daily tasks from generating quotes, raising jobs and maintaining inventory • Maintained and provided transportation of goods to recipients • Provided administrative reception support to Sales team • Responsible for receiving goods and processing invoices for shipment of goods for customers • Responsible for ensuring customers software licenses and hardware warranties were current using Outlook, N-able • Used in house computer systems (Quotewerks and Navision) to support daily tasks from generating quotes, raising jobs and maintaining inventory • Maintained and provided transportation of goods to recipients • Provided administrative reception support to Sales team



Computer Net

• Office Administrator - Personal Assistant

  • Mar 2012 - Sep 2015

  • Provided exceptional customer service and handled queries via the in-house computer system • Responsible for maintaining /remitting payments and balancing general ledgers • Researched topics for customer presentation • Fielded customer queries via phone and E-mail • Records management • Provided exceptional customer service and handled queries via the in-house computer system • Responsible for maintaining /remitting payments and balancing general ledgers • Researched topics for customer presentation • Fielded customer queries via phone and E-mail • Records management



BC Liquor Distribution Branch

• Canada
• Government Administration
• 700 & Above Employee

• Information Resources Administrator

  • Nov 2007 - Apr 2011

  • Responsible for day-to-day technical, procedural and policy interpretation • Responsible for advising and training staff to ensure their activities comply with government and records management standards • Maintained and supported RIM systems (CRMS, RIMS [OCS - Oracle Collaboration Suite]), document management and systems administration of records using web interface • Maintained the Branch Policies, Procedures and Forms Intranet site; formatted and published policies and procedure manuals using MS Word and SharePoint o Verified and updated spreadsheets o Trained personnel on CRMS, OCS; created tutorial documents o Managed Oracle escalation/issues • Responsible for creating and granting security access to users/groups • Administered off-site storage and retrieval of semi-active records, provided authorization for the destruction of records (at the end of their lifecycle) including the verification and reconciliation of storage costs Show less



Pacific Blue Cross

• Canada
• Insurance
• 300 - 400 Employee

• CSR (for Individual Extended Health and Travel Plans)

  • Sep 2007 - Nov 2007

  • Provided exceptional customer service and handled council queries (general, waste management, parking, planning) via in-house computer system, meeting/surpassing daily quotas • Provided exceptional customer service and handled council queries (general, waste management, parking, planning) via in-house computer system, meeting/surpassing daily quotas



Westminster Savings Credit Union

• Canada
• Financial Services
• 1 - 100 Employee

• Customer Service Coordinator/Customer Service Representative

  • 2003 - 2007

  Customer Service Coordinator (2006-2007) • Responsible for maintaining /remitting payments for financial institution and balancing general ledgers • Selected to be the front face of institution by greeting customers, directing internal and external customer traffic flow and resolving their queries • Generated financial reports for management presentation requests • Handled a 20 line switchboard, directing customers to appropriate areas for resolving customer inquiry issues • Conducted internal mini-audits in preparation for yearly branch audit • Collected, dispersed and shipped internal and external mail • Record management for specific departments • Created an informational Spousal RSP brochure for publication and distribution to members Customer Service Representative (2003-2007) • Money management for clients as a frontline teller • Balanced ATM machines daily, ensuring no outages occur • Trained new hires handling cash services • Achieved top performance quotas consistently, efforts were acknowledged by management Show less



Direction Recruitment Specialists (Ealing, UK)

• Payroll Assistant (PC Harrington)

  • Nov 2002 - Apr 2003

  • Assisted payroll administration with data entry on all new starters using EARNIE (payroll program) • Responsible for verifying and filling contracts and sorting management expenses • Sorted tax vouchers (for Inland Revenue and Contract workers) • Assisted payroll administration with data entry on all new starters using EARNIE (payroll program) • Responsible for verifying and filling contracts and sorting management expenses • Sorted tax vouchers (for Inland Revenue and Contract workers)



Gulf and Fraser Group (formerly known as United Savings Credit Union)

• Vancouver, Canada Area

• Customer Services Representative

  • Oct 2001 - Sep 2002

  • Provided exceptional customer service to members and handled queries via the in-house computer system • Informed members of new promotions • Terminated membership procedures • Provided exceptional customer service to members and handled queries via the in-house computer system • Informed members of new promotions • Terminated membership procedures



Greater Vancouver Community Credit Union

• Vancouver, Canada Area

• Member Services / Loan Clerk and Customer Service Representative

  • Jun 1998 - Oct 2001

  • Responsible for providing administrative support, credit checks, creating term deposits, reviewing mortgage contracts, data entry as well as verifying and cross-referencing data • Trained new hires • Provided reception support including filing, sorting incoming and outgoing mail • Responsible for providing administrative support, credit checks, creating term deposits, reviewing mortgage contracts, data entry as well as verifying and cross-referencing data • Trained new hires • Provided reception support including filing, sorting incoming and outgoing mail