Experience

Group 1 BMW & BMW Motorrad
• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee
• After Sales Service Specialist

  • May 2023 - Present


Cazoo

• United Kingdom
• Retail Motor Vehicles
• 500 - 600 Employee

• Customer centre specialist

  • Aug 2022 - Present

  ● Checking-in all customers who arrive at the Cazoo Customer Centre to pick-up their Cazoo car, part-exchange an existing car or return a car which they’d bought using our 7-day Money Back Guarantee. ● Completing accurate quality assurance checks on all vehicles to maintain high standards, and stock checking of inventory on site. ● Use extensive Cazoo proposition and process knowledge to answer any questions or resolve issues our customers may have while in the customer centre. ● Work closely with our onsite Logistics, Servicing and Operations teams to ensure the customer’s pick-up or returns experience is seamless and issue-free. ● Proactively assist any customers who experience any post-sales issues with their car - supporting where possible on site and setting clear expectations if we need to diagnose and repair. ● Provide customers with information about our add-on services and soft-sell products such as extended warranties, GAP insurance and Vehicle paint and alloy protection, and maximise service sales by up-selling where applicable Eg Tyre brand / tracking / MOT advisories. ● Build rapport and assist all customers to resolve any complaints/issues quickly to maintain high quality customer service. Knowing when to escalate to on-site management and the central CS team. ● Translating any technical automotive or financial jargon into plain English to make it simpler for our customers. Being able to convey back to a customer in simple terms what work needs to be carried out and the cost where applicable, in person and over the phone. Show less



Travelex

• Kenya
• Transportation, Logistics, Supply Chain and Storage

• Customer Service & Operations Executive

  • Jun 2022 - Present

  • Proving excellent customer service while providing a currency exchange service. • Assisting with ad-hoc administrative duties as directed by a Team Leader or Manager. • Strategically up-selling to surpass daily turnover targets. • Answer and process online money exchange requests in accordance with agreed company SLA’s. • Working with all customers and clients professionally and within legislation and codes of practice. • Undertake any specialized tasks, to promote improved cash flow. • Responsible for inventory management, ATM replenishment and cash processing. • Provide support and investigation of customer service issues and complaints. • Ensure 100% adherence to regulatory requirements, transaction processing, reporting, training completion. Show less



Capline Dental Services

• United States
• Medical Practices
• 100 - 200 Employee

• Senior Customer Service Representative

  • Jan 2021 - Mar 2022

  Providing medical bill insurance guidance for US clients. • Cross selling dental insurance plans. • Handling Pre- certification and verification process of claims. • Timely Lead the team with sales new updates. • Dealing with multiple Dental Insurance companies such as Crossby, Sunlife & Liberty insurance for new marketing updates. • Timely review team targets and implement new policies. Providing medical bill insurance guidance for US clients. • Cross selling dental insurance plans. • Handling Pre- certification and verification process of claims. • Timely Lead the team with sales new updates. • Dealing with multiple Dental Insurance companies such as Crossby, Sunlife & Liberty insurance for new marketing updates. • Timely review team targets and implement new policies.



Venus Allied Motors

• Office Administrator & Sales

  • Jan 2020 - Dec 2020

  Assist in purchase orders and invoicing to maintain inventory. • Responsible for approaching new customers and implementing sales process start to finish. • Utilized social media to stay in touch with existing clients and interest prospect in new customers to build sales. • Communication with management, closed the deals, delivered the vehicle on time and timely take client feedback. • Timely review and implement new marketing plans. • Lead team of 8-10 people. • Dealing with multiple car finance companies such as Go Car, MTF and Geneva Finance based in New Zealand and Australia. • Timely renew vehicle WOF and Rego in the motor yard. • Authorized signature person to sign on behalf of company on finance documents. Show less



Bottle-O Liquor Store

• Store Admin & Retail Sales Assistant

  • Apr 2019 - Dec 2019

  Holding Liquor License. • Serving customers via calls and face to face. • Managing till & Inventory. • Resolving Customers complaints. • Making delivery orders for clubs. • Order new stock. • Organize wine tasting and promotion campaigns to increase sales. Holding Liquor License. • Serving customers via calls and face to face. • Managing till & Inventory. • Resolving Customers complaints. • Making delivery orders for clubs. • Order new stock. • Organize wine tasting and promotion campaigns to increase sales.



1st Central Car Insurance

• Sales & Renewal Executive

  • May 2017 - Aug 2018

  Worked on different lines of business such as Sales, Renewal, Credit Control, Customer service, SME and Web- chat. • Responsible for timely respond insurance queries. • Achieve Sales & Renewals targets. • Resolving agent misbehavior complaints. • Dealing with transaction security issues. Worked on different lines of business such as Sales, Renewal, Credit Control, Customer service, SME and Web- chat. • Responsible for timely respond insurance queries. • Achieve Sales & Renewals targets. • Resolving agent misbehavior complaints. • Dealing with transaction security issues.



GE Capital

• United States
• Financial Services
• 700 & Above Employee

• Senior Customer Service Executive

  • Feb 2014 - Jan 2017

  • Responsible for timely processing banking complaints. • Credit Card payment transfer issue. • Handle Fraud transaction calls. • Resolving agent misbehavior complaint. • Reconciliation of SBI Card Corporate accounts. • Ensuring timely resolution of customer queries and improving customer service levels by mails. • Meeting, greeting and assisting customers to find right product for them. • Responsible for timely processing banking complaints. • Credit Card payment transfer issue. • Handle Fraud transaction calls. • Resolving agent misbehavior complaint. • Reconciliation of SBI Card Corporate accounts. • Ensuring timely resolution of customer queries and improving customer service levels by mails. • Meeting, greeting and assisting customers to find right product for them.