Experience

Cutler Kitchen & Bath

• Canada
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Customer Success Manager

  • Jul 2021 - Present

  Responsible for managing exclusive programs with Lowe's, Costco and Canadian Tire as well as B2B accounts • Working directly with the head office team from Lowe's, Home Hardware, Rona, Timber Mart and Home Depot • Inspect and approve credits for customers and payments for vendors or contractors • Introduced new product ideas or areas for improvement based on customer feedback and handled all B2C accounts • Aimed to maintain customer satisfaction with interpersonal skills and creative problem solving • Increased revenue by reinforcing contractual agreements and negotiated out of scope fees from contracts and dealers • Optimized resources by automating operations processes and reducing redundant work in the department by 30% • Assisted the hiring manager in recruiting and managed a new team of 7 employees • Trained and coached new employees and team members in multiple departments • Managed remote employees using online collaborations tools like zoom, slack, teams and google live doc • Main point of contact for all production related queries to make sure customer orders are completed within the required time frame • Assisting the accounting team with any customer related invoicing issues Show less



Cutler Group

• Lead Project Coordinator

  • Sep 2019 - Oct 2021

  • Responsible for managing the reface- it programs with Lowe's & other big box stores • Monitored sales of outside sales representatives and created reports • Setup new products, UPC and SKU’s with big box stores • Assisted CSRs with problem-solving and product knowledge • Introduced new product ideas based on customer feedback • Assisted the VP and CEO with presentations and client meetings • Main point of contact for the contractors and installers • Responsible for managing the reface- it programs with Lowe's & other big box stores • Monitored sales of outside sales representatives and created reports • Setup new products, UPC and SKU’s with big box stores • Assisted CSRs with problem-solving and product knowledge • Introduced new product ideas based on customer feedback • Assisted the VP and CEO with presentations and client meetings • Main point of contact for the contractors and installers



Cutler Kitchen & Bath

• Canada
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Inside Sales

  • Dec 2018 - Sep 2019

  • Filled orders by transferring orders to fulfillment; communicated expected delivery date; explained stock-outs to Lowes, Home Depot and Home Hardware head office• Developed sales opportunities by researching and identifying potential accounts; solicited new accounts; built rapport; provided technical information and explanations; prepared quotations• Coordinated with big box stores such as Lowes, Home Depot and Home Hardware for order support• Developed sales opportunities by researching and identifying potential accounts; solicited new accounts; built rapport; provided technical information and explanations; prepared quotations Show less

• Logistics EDI Coordinator

  • Jan 2018 - Nov 2018

  • Filled orders by transferring orders to fulfillment; communicating expected delivery date; explaining stock- outs to Lowes, Home Depot and Home Hardware head office• Coordinated with big box stores such as Lowes, Home Depot and Home Hardware for order support• Order processing, invoicing & creating shipments through Tangentia• Prepared custom paper work for inbound & outbound shipments• Inquired about shipping quotes from various carrier companies and managing all aspects of shipping routes and delivery, specifically with regard to customer satisfaction Show less

• Front Office Executive

  • Oct 2017 - Dec 2017

  • Answered phone calls and scheduled appointments• Responsible for providing secretarial, clerical and administrative support to all staff



Pinnacle Security Services Inc

• Loss Prevention Officer

  • Apr 2017 - Oct 2017

  • Filled out reports on daily crime occurrence & communication with police offers • Demonstrated ability to maintain confidentiality of information and conducted undercover work • Filled out reports on daily crime occurrence & communication with police offers • Demonstrated ability to maintain confidentiality of information and conducted undercover work



point one employment

• Sales & Marketing Manager

  • Jan 2017 - Oct 2017

  • Assisted with new customer acquisition and retained old customers • Supported sales presentations by preparing quotations, proposals, videos, slide shows and product capability booklets; compiling account and competitor analysis • Prepared mailers and brochures by formatting content and graphics, arranging printing and internet packages • Met with potential customers to publicize our services, lead on-site advertising to raise awareness • Assisted with new customer acquisition and retained old customers • Supported sales presentations by preparing quotations, proposals, videos, slide shows and product capability booklets; compiling account and competitor analysis • Prepared mailers and brochures by formatting content and graphics, arranging printing and internet packages • Met with potential customers to publicize our services, lead on-site advertising to raise awareness