Experience

Topps Tiles

• United Kingdom
• Retail
• 500 - 600 Employee

• Store Manager

  • Dec 2020 - Present

  Managing daily store activities, developing, motivating and supporting a small team through training, inspiring and goal setting.Conducting competitor analysis to increase commercial awareness.Ensuring and driving sales, GP and sales margins are met and/or exceeded.Examine data to create business plans, implementing and working towards key KPIs.Managing inventory, ensuring orders are placed on time.Building strong relationships with key stakeholders of the company.Managing customer complaints.Preparing the store for audits, inspecting daily activities. Show less

• Deputy Manager

  • May 2017 - Dec 2020

  Inspire, manage and develop a small team.Driving sales and profitability while delivering outstanding service.Build strong relationships with retail and trade customers.Training many new starters on different levels: service specialists, deputy managers and managers.Setting daily activities for the team to ensure a smooth and productive day.Serving customers through their journey of finding and purchasing the right products for their projects.

• Customer Service Specialist

  • Mar 2015 - May 2017

  Working individually and collectively as a team towards KPIs.Aided the development of the store to £1 million - the first for this branch.Identifying and meeting the needs of customers and going above and beyond to help these customers visualise their projects.Building strong relationships with retail and trade customers.