Microsoft Dynamics CRM Consultant

• Feb 2016 - Present

Director / Consultant

• May 2014 - Present

Microsoft Dynamics CRM Consultant

• Oct 2015 - Jan 2016

Microsoft Dynamics CRM Consultant

• Feb 2015 - Sep 2015

Microsoft Dynamics CRM Consultant (Contract)

• May 2014 - Dec 2014

Responsible for the implementation of an enterprise Microsoft Dynamics CRM 2013 Online with SharePoint Online integration to 300+ users. As the lead MS CRM Consultant provide the end user with best practice on implementation of the system as well design and architect the solution. Heavily involved in developing/creating business rules, workflows and JavaScript to extend the out of the box functionality that Microsoft Dynamics CRM offers as well as developing custom reports using SSRS / Fetch XML. Assisted with the data migration from the old system to CRM Online using 3rd party tool Inaport (migrated 400,000 + records) Show less

Senior Microsoft Dynamics CRM Consultant/Team Leader

• Aug 2012 - Apr 2014

As a Senior CRM Consultant duties included all of the previous position listed at TSG as well as the following duties as a Team Leader.• Solution architecting all major CRM projects, writing technical documents on the design of the solution which included how to extend the solutions by use of Plugins/Workflow Assemblies and JavaScript.• Managing team of CRM consultants in a pastoral capacity• Mentor different teams on CRM functionality and upcoming releases• Plan team training and development• Provide technical assistance to rest of the business• Organise support to the Support team on ad-hoc basis• Internal training on new product releases e.g. CRM 2013 Show less

Microsoft Dynamics CRM Consultant

• Jan 2010 - Aug 2012

• Heavily involved in requirements gathering and overall Microsoft Dynamics CRM solution design. This includes full system architecture to meet the business requirements.• Liaising with the Business Analysts to understand the business needs and translate them into functional requirements.• In depth technical project management of internal and external project teams.• Proficient in all stages of the full project lifecycle from presales/implementation to training.• Install and implement CRM v4, CRM 2011 and CRM 2013 software.• Experience working as Lead Consultant with customers and projects of all sizes. This includes leading a team of various Consultants and Developers.• Enterprise level Dynamics CRM integration and data migrations using 3rd party software tools such as Inaport.• Excellent communication skills, with a key focus on building on-going relationships with customers.• Main Industries worked: Healthcare, Retail, Manufacturing, and Education. Show less

SQL DBA

• Apr 2008 - Mar 2010

As a SQL Database Administrator, actively involved in design, scope, implementation and testing of new CRM Procedures/Processes. Successful Implementation of ENTO Rewards Scheme using current CRM System that gave customers reward points for every purchase. Develop and generate Business Intelligent reports for analysis of customer behavior and marketing effectiveness to aid production and service decision making. Reporting to Marketing and Sales Director. Develop/Customise CRM (Customer Relationship Management) System to meet specific operational and business needs. Create data to support the Marketing/Sales department in the design and execution of targeted marketing campaigns to optimize marketing effectiveness. This involves segmentation of data using SQL queries and Crystal Reports. Generate SQL queries and analyze data to support various departments in the design and execution of specific customer campaigns including customer acquisition, cross selling, up selling and retention. CRM and IT Training to all internal staff based in Leicester and Cardiff. Show less

CRM System Support Engineer

• Sep 2006 - Apr 2008

Concentrix Limited supplies Customer Relationship Management (CRM) software for various businesses. The CRM software supported are GoldMine, Sage and Microsoft Dynamics. Responsibilities included: System support for CRM Software including support for Business Intelligent Software e.g. Crystal Reports. SQL databases maintenance (Backup, restore, SQL queries). CRM Software Installations/Configuration. Resolving all queries relating to CRM products and ensuring these are dealt with in a timely manner Manage server and desktop problems relating to CRM and again ensuring these meet SLA's. Show less