Incorporation Specialist

• Feb 2022 - Present

Responsible for registering incorporation packages for various provinces with the government.Communicate with customers via email, and chat.perform NUANS searchesRequest Business Numbers, GST/HST accounts, Corporate Tax Accounts and Payroll accounts from the CRA.

Customer Service Representative

• Aug 2017 - Present

Senior Corporate Travel Consultant

• May 2015 - Oct 2016

Directly interacted with clients and potential clients to provide superior and consistent quality of services and products Handled complex transactions and advise clients on the finer points of difficult itineraries as well as provide them efficient travel solutions and up to date information Provided the highest standard of customer service to corporate clients using the applications and systems made available by the company to ensure error free transactions and arrangements that maximized customer satisfaction Ensured all revenue documents issued are correctly reported on a daily basis, in the back office system to enable accurate invoicing by the accounts department Consistently improved and provided customer satisfaction through expert resolution of conflicts, issues and concerns Show less

Senior Corporate Travel Consultant

• Nov 2012 - May 2015

Promptly responded to general inquiries from customers via telephone, mail, email Consulted with customers to evaluate needs and determine best options Resolved service issues and shared benefits of additional services Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service Cross trained and provided back-up for the other customer service representatives Promptly responded to general inquiries from customers via telephone, mail, email Consulted with customers to evaluate needs and determine best options Resolved service issues and shared benefits of additional services Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service Cross trained and provided back-up for the other customer service representatives

Senior Customer Service Associate

• Jan 2007 - Nov 2012

Worked with Billing and settlement team for Virgin Atlantic airlines Handling tax collection audits and also fare auditing Preparing and submitting various monthly reports as required by Team leader Handled passengers post complaints and inquires with the goal of excellent service and customer retention Worked with Billing and settlement team for Virgin Atlantic airlines Handling tax collection audits and also fare auditing Preparing and submitting various monthly reports as required by Team leader Handled passengers post complaints and inquires with the goal of excellent service and customer retention