Experience

Two Men and a Truck South Africa

• South Africa
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Bookings Co ordinator

  • May 2022 - Present

• Booking Coordinator

  • May 2022 - Present



Sorbet Group

• South Africa
• Health, Wellness & Fitness
• 200 - 300 Employee

• Front Desk Representative

  • Jan 2019 - May 2022

  Tasks include, but are not limited to co-managing front desk and and performing clerical duties such as ¶ Answering phone calls and emails, greeting and directing Guest to the treatment stations ¶ Keeping records and reports updated ¶ Organise and schedule booking/resources ¶ Help maintain budget/payments and Daily cash-up ¶ Prepare documents and stock reports Tasks include, but are not limited to co-managing front desk and and performing clerical duties such as ¶ Answering phone calls and emails, greeting and directing Guest to the treatment stations ¶ Keeping records and reports updated ¶ Organise and schedule booking/resources ¶ Help maintain budget/payments and Daily cash-up ¶ Prepare documents and stock reports



DBC International

• South Africa
• Utilities
• 1 - 100 Employee

• Customer Service Advisor

  • Apr 2018 - Dec 2018

  Outbound calls to customer to obtain customer information such as ¶ Promote services, including online. ¶ Providing responsive, quick, and reliable customer care ¶ Query management, sales, support and complaints processing ¶ Warm transferring customer to the correct department for assistance ¶ Manage call-backs and customer expectations Outbound calls to customer to obtain customer information such as ¶ Promote services, including online. ¶ Providing responsive, quick, and reliable customer care ¶ Query management, sales, support and complaints processing ¶ Warm transferring customer to the correct department for assistance ¶ Manage call-backs and customer expectations



WNS

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Mar 2013 - Apr 2018

  Analysing customer needs to resolve product/service or complaints/queries by ¶ Calling back customer to clarifying the customer's query, telephonically or via email ¶ Taking payments ¶ Updating account information by processing adjustments and rectifying invoices ¶ Recommend potential products or services ¶ Case management. Manage call-backs and customer expectations Analysing customer needs to resolve product/service or complaints/queries by ¶ Calling back customer to clarifying the customer's query, telephonically or via email ¶ Taking payments ¶ Updating account information by processing adjustments and rectifying invoices ¶ Recommend potential products or services ¶ Case management. Manage call-backs and customer expectations



Rage SA

• South Africa
• Retail
• 300 - 400 Employee

• Retail Salesworker

  • Mar 2013 - Apr 2014

  ¶ Helping shoppers find what they need ¶ stocking and restocking merchandise as needed ¶ Receiving products deliveries ¶ Replenishing the supply of stock in the shelves ¶ assisting with payment of items ¶ Helping shoppers find what they need ¶ stocking and restocking merchandise as needed ¶ Receiving products deliveries ¶ Replenishing the supply of stock in the shelves ¶ assisting with payment of items