Business Operations Manager

• Aug 2021 - Present

Nimbly Technologies is a SaaS (Software as a Service) company with a goal to empower frontline employees and improve operations efficiency with a mobile app and a powerful live dashboard.- Organize $5 million SaaS startup performance data for over 150+ B2B clients to top management including CEO and VPs- Built and maintained 3-year financial projection modeling plan for both external and internal parties- Lead Finance and other cross functional departments in AR management which resulted in 15% increase in AR collection rate- Identify operational data issues and design initiatives by streamlining cross functional data unification and data restructuring to reduce the error rate- Initiate new expense report procedure and tightening finance and budget policies which generated over $50,000 in annual savings- Analyze internal customer contracts and advise negotiation strategies to reduce costs- Develop in-depth business valuation model for prospects and renewal clients to establish credibility and relationship- Conduct internal audit and evidence collection with third-party consultant (Vanta, Proxsis) to establish security compliance which ultimately acquire SOC 2 and ISO 27001 Certificates Show less

Financial Analyst

• Mar 2021 - Aug 2021

Project Support

• Nov 2019 - Jul 2020

BCG is a global management consulting firm that advises global companies specializes in value creation strategies through analytical and digital empowerment. - Built pricing segmentation strategy by developing an internal pricing tool in a global financial services firm - Strategized improvement of a transformation case involving data-driven monitoring solutions and Alteryx-based data analytics crucial in aiding the direction of business solutions - Identified areas of improvements and plan 5 key levers to support the expansion in a department to achieve aspirational revenue target - Aided the quick-win and long-term technology implementation plan to help reduce manual processing risk and reduce turnaround time - Improved management system and deliverable of working level client team through daily client engagements Show less

Operations

• Jun 2019 - Nov 2019

Bussr is an online shuttle booking app. With ride-hailing transportation service, Bussr can provide convenience through the app for a daily basis commute from outer Jakarta to workplace inside Jakarta. - Implemented in-app payment features and other integration processes with a collaborated partner to increase apps capabilities - Guided the success of a product by gathering ideas from the user research, internal report, and customer service report to communicate a product insight with the engineering team - Organized feature priority based on business value and complexity to determine the delivery and timeline in Jira board of the releases of applications and admin database - Managed 5 live testers in a production environment to perform A/B testing and prepare an analysis from the tester report - Assisted in processing partner payment invoice, payment issues, and development of the process of payable flow Show less

Accounting Specialist

• Apr 2018 - Jan 2019

Urban Renaissance Group specializes in property management to provide a better working environment experience for commercial tenants. - Performed fact-check invoice to expedite the payment process to the payee in Yardi for all business operations and utility accounts in four properties. - Conducted analysis in budgeting to an over or under-variance and resolve the issue by providing a detailed report to the property manager. - Assisted with profitability improvement by providing a cost allocation methodology by product/services and tracking sheet to save costs. - Interacted with vendors and management team to provide confidence that property owners are paying a fair price in a proposed transaction - Collaborated cross-functionally with contractors, engineering, and construction teams in distributing information and maintaining a procedural and consistent schedule for building improvement and tenant improvement projects. - Employed data analytics to the property managers to solve financial problems and achieve better business outcomes. Show less