Assistant Manager - IT

• Oct 2021 - Present

Senior System Administrator / SOC Analyst

• Mar 2016 - Oct 2021

- Manage security incidents, work with global teams to manage/support cyber security incidents - Responsible for overseeing the management of web proxy policy configuration provided by third party providers - Provides support on network security issues and responds in accordance with the Security Incident Management Plan. Receives guidance from senior staff - Develop technical documentation describing the deployment, configuration, and management of shared, networked, and multi-user information security systems - Create and maintain operational reports for Key Performance Indicators and weekly and Monthly Metrics - Provide trend analysis and risk assessment to management for vulnerabilities in the environment Show less

Windows System Administrator

• May 2014 - Feb 2016

Business development activities including develop PMKVY project scope definition, work plans and proposals Perform specialized and technical tasks associated with the most current and cutting-edge technologies Coordinates with the IT Help Desk to ensure effective and timely delivery of client services through regular meetings, training and process improvement planning. Assists with hardware operations and maintenance Expertise is in area of Information Technology Information Systems Architecture Show less

System Administrator

• Jan 2011 - May 2014

Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations. Installation, configuration and support of equipment in a Microsoft Windows environment to the specifications of client proposals. Troubleshoot and resolve computer and printer related issues Maintaining and updating software applications, operating systems Maintain log list of requires repairs and maintenance of technology resources Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support Show less

Junior Administrator / Technical Trainer

• Nov 2009 - Dec 2010

Responsible for maintaining networks in classrooms for 12 - 20 computers. Work on Windows XP, Vista and 7 machines. Installed server operating systems Windows 2003/2008, applications, service packs etc. Troubleshoot hardware problems with network cards, video cards, sound cards, motherboards, modems etc. Troubleshoot Internet and email problems for users. Manage local area network. (Wired and Wireless) Created and maintained user account for students. Assigned permissions to resources on the application servers for licensed software. Installed, configured and maintained printers for the entire company. Show less

Technical Support Engineer

• Jul 2006 - Oct 2008