Experience

Country Court

• United Kingdom
• 1 - 100 Employee

• Front of house

  • Aug 2022 - Present

  Maximized customer engagement and satisfaction by delivering excellent customer service • Maintained clean, safe working environments to eliminate accident risks • Met schedule using excellent planning and coordination skills • Planned rotas to maintain high service levels while minimizing payroll costs •Demonstrated outstanding product knowledge to achieve high customer satisfaction levels • Optimized team training and staff development. • Greeted new customers, answered initial questions and took drink orders. Show less



Encardio Rite Electronics Pvt. Ltd

• India
• Civil Engineering
• 1 - 100 Employee

• Installation and maintenance Engineer

  • Jul 2020 - Mar 2022

  • Conducted performance tests on different types of digital monitoring equipments before customer dispatch, ensuring compliance with high standards • Carried out senor installations to the highest standards and within company time frames • Attended 6 months training sessions to stay up-to-date on the latest practices, regulations and procedures • Organize and provide documentation and procedures for basic equipment checks • Tested equipment, machinery and instruments to assess proper functioning • Review, write and maintain procedures on equipment maintenance • Studied manufacturing from engineering viewpoint to identify problems and potential improvements •Cultivated strong relationships, maintaining outstanding customer satisfaction and retention • Serviced and maintained digital monitoring equipments and tools, in compliance with Ministry of Electronics and Information Technology (MEITY) regulations and safety procedures. • Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills. • Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff. • Analysed data to determine installation of new systems required. Show less



Kerala State Electricity Board

• Utilities
• 700 & Above Employee

• Operator Apprentice

  • Jan 2020 - Jul 2020

  * Data entry using excel sheet * Observes switchboard instruments to detect indications of line disturbances, such as grounded, shorted, or open circuits. * Managing Substation as an Operator * Data entry using excel sheet * Observes switchboard instruments to detect indications of line disturbances, such as grounded, shorted, or open circuits. * Managing Substation as an Operator