Human Resources Assistant

• Sep 2020 - Present

HR Coordinator - Volunteer

• Mar 2020 - Mar 2020

Manager Human Resources

• Oct 2014 - Jun 2019

Managing HR function for the Region and driving end to end people agenda, including Recruitment & Selection, On-boarding, New Employee Orientation, Employee Engagement events, Local Compliance, Employee Services, Rewards & Recognition, MIS & office admin. Work as a HR Business Partner, in close association with all the key stakeholders. Drive all HR Initiatives in the field (Including implementation of HR Policies / Processes)• Specialist in recruiting activities and filling up vacancies within approved budgets and set timelines. Strong coordination with hiring managers to select right fit candidates as per need of the company.• Conducting new employee orientations and co coordinating for Departmental & Employee development training. • Respond to employee inquiries regarding HR policies , company benefits and employee programs.• Organised Employee Engagement programs as per schedule for every month.• Execute Rewards and Recognition program for monthly, quarterly & yearly performances. Show less

Assistant Operations Manager

• Jan 2005 - Sep 2014

• Responsible for overall administration, expenses & management of the branch.• Assessing individual life proposal applications for New Business policies.• Assessing new agent application forms.• Reminder calling and followup with customers for Renewal premium, • Customer Service - Providing solutions to walk-in customers.• Claims handling - meeting claimant / beneficiaries, procuring required documents & claim notification.• Preparing various MIS reports for submissions, issuance & pending policies• Conducting training programs for all the employees for new SOP’s. • Branch level escalations & queries related to Customer Service. Show less

Customer Care Officer

• Oct 2003 - Feb 2005

• Handle Floor Management in absence of Public Office Manager. • Attending walk-in customers and resolving their inquiries. • Assist customers for their handset up-gradation. • Creating service tickets in CRM for any technical or issues related to billing and services. • Collect mobile bill payments and issue receipts. • Assisting sales team by generating leads through walk-in customers. • Process refund service requests for closure cases. • Handle Floor Management in absence of Public Office Manager. • Attending walk-in customers and resolving their inquiries. • Assist customers for their handset up-gradation. • Creating service tickets in CRM for any technical or issues related to billing and services. • Collect mobile bill payments and issue receipts. • Assisting sales team by generating leads through walk-in customers. • Process refund service requests for closure cases.