Experience

ALPHA STAR SHIPPING LLC
• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee
• Network Development Executive

  • Dec 2022 - Present

PWG Group UAE
• United Arab Emirates
• Human Resources Services
• 100 - 200 Employee
• Customer Relations Officer

  • Apr 2022 - Dec 2022

Blue Ocean Management Training
• United Arab Emirates
• Education Administration Programs
• 100 - 200 Employee
• Supply chain and procurement professional

  • Mar 2022 - Jun 2022


Aramex

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Operations Team Member

  • Jun 2020 - Apr 2022

  • Managing day to day operations and handling escalated problems. • Ensure Deliveries of the shipments to the right destinations within deadlines. • Responsible for maintaining records and report to management. • Specially appointed for Handling Express Inbound shipments. • Coordinate with other Aramex stations local and international • Assisting Customer needs, Responsible to answer all the enquiries from clients on their shipments through Emails and calls • Contact the Customers and solve the problems regarding the deliveries and collection of their shipments. • To Respond to customers contacts phone email fax & SMS register their requests and respond to their inquiries as per company standards and ensure providing excellent customer service and convenience to our customers • Major duties includes Handling Incoming Phone Calls, Resolve standard customers requests and route issues that require follow up to Customer service Team Communicates customer inquiries messages feedback to teams and sales owners Provide satisfactory service to customers.



Air India Air Transport Services Limited

• India
• Aviation & Aerospace
• 500 - 600 Employee

• Customer Service Agent

  • Nov 2014 - Mar 2020

  • Customer service, passenger handling, crew handling, flight handling. • Answering to passengers queries through e-mails, telephone • Checking in passengers at the airport and assisting them in ticketing & reservation • Answering to the client queries about the departure & arrival flights. • Managing all requirements during both arrival & departure flight. • Checking visa. • Taking clearance of immigration & customs. • Boarding, arrivals, connections, data storage. • Handling medical case, stretcher case.



4 Sidez Human Resource Experts

• Recruiter

  • May 2010 - Oct 2014

  • Partnering with hiring managers to determine staffing needs • Screening resumes • Performing in-person and phone interviews with candidates • Administering appropriate company assessments • Performing reference and background checks • Making recommendations to company hiring managers • Coordinating interviews with the hiring managers • Following up on the interview process status • Maintaining relationships with both internal and external clients to ensure staffing goals are achieved