Experience

UAE Exchange

• United Arab Emirates
• Financial Services
• 700 & Above Employee

• Senior Supervisor-Remittance/FC/WPS/Customer Service

  • Aug 2012 - Present

  ➢ To assist the Branch In charge for Overall Branch Operation➢ Impart necessary training to the junior staff➢ Handling customer complaints and ensure quality customer service at the branch➢ Ensure Security Guidelines ( Alarms, Cameras and Fire Extinguisher )➢ Cross Selling of Miscellaneous products➢ Ensured regulatory requirements, such as the Anti-Money Laundering➢ Verification & supervision of inwards and outwards remittance.➢ WPS handing (Company Registration/Sif File Creation)➢ HNI and Corporate Customer handling➢ Branch Accounting➢ Kiosk Transactions Handling➢ Official E-mail handling➢ Staffs scheduling➢ Market Analysis and product awareness at Labor camp➢Monitoring Business Target vs Achievement

• Branch Compliance Officer

  • Aug 2008 - Aug 2012

  ➢ Performing ongoing periodic review of Customer (Individual & Corporate) Account for KYC Documents,CDD,EDD➢ Providing support for the enhanced due diligence process followed on business classified as high risk prior to account opening➢ Perform AML investigations and compliance reviews in conjunction with UAE Central Bank guidelines, particularly in relation to high risk customers➢ Document review findings, ensure awareness of conclusions and preparing a report for Compliance and Business Management.➢ Working knowledge of client database and transactional monitoring process➢ Verifying High Value Transactions (Remittance/FC) for KYC/CDD/EDD documents➢ Filing Suspicious Transactions Reports and reporting to Compliance



UAE Exchange

• United Arab Emirates
• Financial Services
• 700 & Above Employee

• Cashier Cum Remittance Officer

  • Aug 2005 - 2008

  ➢ Processing of all the remittance data promptly and accurately➢ Accept the cash and release the transaction➢ Ensured regulatory requirements, such as the Anti-Money Laundering➢ Processed transactions accurately and efficiently in accordance with established policies.➢ Balanced cash fund daily.➢ Ensure proper application of exchange rates, necessary modification➢ Maintaining sound relation with customer➢ Handling customer inquiries & complaints regarding transaction and solving the issues independently.