Sujit Nair
Manager- Credit Control at Om Logistics Limited- Claim this Profile
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English -
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Hindi -
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Malayalam -
Topline Score
Bio
Credentials
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Lean, Six Sigma (Yellow Belt)
Genpact and HP
Experience
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Om Logistics Limited
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India
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Manager- Credit Control
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May 2022 - Present
Analyzing and monitoring all debtors and actively works to reduce delinquency. • Ensuring prompt action is taken for non/delay- payment and overdue debts. • Producing aged debtor reports on a regular basis with appropriate commentary • Managing AR team of Karnataka and Hosur Region • Highlight: Instrumental in the collection of over 20Cr. Receivables amount along with keeping the ageing under tab (60+) Analyzing and monitoring all debtors and actively works to reduce delinquency. • Ensuring prompt action is taken for non/delay- payment and overdue debts. • Producing aged debtor reports on a regular basis with appropriate commentary • Managing AR team of Karnataka and Hosur Region • Highlight: Instrumental in the collection of over 20Cr. Receivables amount along with keeping the ageing under tab (60+)
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Fortigo Network Logistics Pvt. Ltd.
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India
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Assistant Manager
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Apr 2019 - May 2022
Assistant Manager – Credit Control/AR/Collections/Client Service/ Customer Service/Resolution Management • Ensuring collections on time and improving the Account receivable, and overall Customer Service. • Facilitating system and communication report to customers via reconciliations, with regards to Due/Outstanding. • Controlling & circulations of Debtors aging report, improvising the Cash collection cycle and DSO. • Maintenance of Standard Operating Procedures for all activities within the team; liaising with Finance and Regional teams for better procedure for seamless invoicing and collections • Setting up KRA metrics for the AR team members & monitoring the same for evaluating team performance consistently Show less
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RMVS Infotech
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India
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IT Services and IT Consulting
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1 - 100 Employee
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Manager - Customer Service | Operations | Business Development
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Aug 2015 - Apr 2019
Senior Manager –(Business Head) Accountabilities: • Responsible for overall business functions. • Represent the company to the business community during meetings or events • Taking initiatives and provide the solutions for the business hurdles or problems and implementation. • To get involve from executive to Management level for every important decision and execution. Accolades: • Process stability with the help of transparency and better coordination. • Transition/Diversification of Process due to better quality and Process Improvement. • Automation of Reports through Macros and within the system platform, resulting on time reports and details, resulting better coordination with clients and business growth. Show less
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Siti Cable Network Ltd (Zee Media Group)
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Noida Area, India
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Zonal Manager/Head - Customer Service and Support
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Aug 2014 - Jul 2015
Accountabilities: · Ensure timely and smooth functioning of North Zone Support activities. · Ensure timely closure of Complaints and Queries in terms of Customers, Internal and External offices/departments. · Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLA’s and work processes. · Ensure timely delivery of designated and query based MIS reports. · Supervise and organizing, for training & development need analysis for New/Existing team members/LCOs/BMs. · Team Management; Team activities for better team coordination, performance, FTR, Attrition and Shrinkage. Accolades: · As per survey, 90% of the billing and 100% Customer Service response related issues resolved in two months. · Awareness and process structure and knowledge has been improvised in BMs and Distributors. · Improved in transparency in regards with Billing and collection. Show less
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Aegis Global
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India
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IT Services and IT Consulting
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700 & Above Employee
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Team Leader
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Aug 2013 - Aug 2014
Vodafone - Premium Process (Inbound/Outbound) Customer Service Vodafone - Premium Process (Inbound/Outbound) Customer Service
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Team Leader
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Oct 2010 - Jan 2012
Worked for Financial Services Process ( Time Inc. ) Worked for Financial Services Process ( Time Inc. )
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Genpact
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United States
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Business Consulting and Services
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700 & Above Employee
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Senior Process Associate
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Sep 2007 - Sep 2010
Worked for Financial Service Process - ( Wachovia / Wells Fargo ) Worked for Financial Service Process - ( Wachovia / Wells Fargo )
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ICICI Bank
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India
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Banking
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700 & Above Employee
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Senior Relationship Executive
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Aug 2006 - Jul 2007
Business Banking Products Sales and Services Business Banking Products Sales and Services
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Education
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2004 - 2006
IILM Institute, Gurgaon
Master of Business Administration (MBA), Finance and Marketing
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