Sujeet Nair
Business Development Consultant at Web Ache Solutions: Full-Service Digital Marketing & Branding Agency- Claim this Profile
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Hindi -
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Gujarati -
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Malayalam -
Topline Score
Bio
Credentials
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Advanced Certificate in Digital Marketing and Communication
MICA | The School of IdeasMar, 2023- Oct, 2024 -
Marketing Tools for Digital Media and Platforms (Online)
Indian Institute of Management AhmedabadDec, 2021- Oct, 2024
Experience
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Web Ache Solutions: Full-Service Digital Marketing & Branding Agency
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India
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Advertising Services
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1 - 100 Employee
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Business Development Consultant
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Mar 2022 - Present
Recognized potential growth opportunities by staying informed about industry trends and market shifts. Established a strong network of contacts, clients, and partners to foster collaborations and generate leads. Conducted thorough research to uncover new markets, customer preferences, and areas for expansion. Generated leads, pitched services, and negotiated terms to close deals while seeking strategic partnerships. Developed and implemented innovative strategies to enhance market presence, increase revenue, and drive sustainable growth. Show less
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Riddhi Corporate Services Limited
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India
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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Logistics customer care services
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Feb 2020 - Nov 2021
Managed a diverse range of corporate customers by handling their transportation needs using a Transport Management System. Handled inbound calls from customers and coordinated with the branch for efficient pick-up and delivery of consignments. Followed up daily with the branch/hub to ensure timely delivery of consignments and resolved any issues promptly. Collaborated with the Key Accounts Manager to handle critical issues related to appointments, purchase orders, and consignee issues. Prepared daily, weekly, and monthly reports to provide insights and updates to the management team. Show less
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Customer Service Executive
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Dec 2017 - Jan 2020
Managed a diverse range of corporate customers by handling their transportation needs using a Transport Management System. Handled inbound calls from customers and coordinated with the branch for efficient pick-up and delivery of consignments. Followed up daily with the branch/hub to ensure timely delivery of consignments and resolved any issues promptly. Collaborated with the Key Accounts Manager to handle critical issues related to appointments, purchase orders, and consignee issues. Prepared daily, weekly, and monthly reports to provide insights and updates to the management team. Recognized for outstanding performance by being awarded the Best Executive for the month of June 2019. Show less
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BharatMatrimony.com
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India
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Technology, Information and Internet
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400 - 500 Employee
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Relationship Executive
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Jun 2016 - Sep 2017
Assist national and international members in finding suitable profiles from the database. Shortlist potential profiles based on the member's preferences and requirements. Coordinate with the member and the prospect to facilitate communication and set up meetings. Provide feedback to the member regarding the progress of the search. Sell membership packages to acquire new members for the service. Prepare reports on member activity, including new member acquisition and successful matches. Maintain accurate records and documentation of all member interactions and transactions. Show less
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Saikrishna Enterprises
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Advertising Services
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1 - 100 Employee
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Relationship Manager
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2014 - 2016
Market company products and services to existing customers and prospects Collaborate with the sales manager to identify and target potential new customers Provide quotes and offer samples to secure printing business from customers Maintain files with relevant information for each new prospect and regularly follow up with prospective customers Address customer inquiries and concerns about orders in a cost-effective manner for the company Prepare and submit daily, weekly, and monthly sales reports Aim to surpass sales volume targets Show less
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Avlon Hotels
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Hospitality
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Marketing Executive
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Mar 2012 - Jun 2013
Create and execute marketing campaigns: This involves planning and implementing various promotional activities to generate interest and increase awareness about the hotel's products and services. Develop strategies to attract potential customers: This involves analyzing the target audience and developing effective strategies to attract them to the hotel. Strategies can include creating compelling offers, providing excellent customer service, and leveraging technology to enhance the customer experience. Promote the hotel's brand and services through various channels: This involves leveraging multiple marketing channels, such as social media, email marketing, and advertisements, to reach potential customers and create brand awareness. Conduct market research to identify trends and opportunities: This involves gathering and analyzing data on market trends, customer behavior, and competitor activities to identify opportunities for growth and improvement. Use market research to improve the hotel's marketing efforts: This involves using insights from market research to refine marketing strategies, target the right audience, and tailor messaging to be more effective in attracting potential customers. Show less
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Essar Telecom Retail Ltd.
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India
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Computers and Electronics Manufacturing
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1 - 100 Employee
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Store Manager
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Nov 2007 - Dec 2010
Overall management of the store: This includes the day-to-day operations of the store, such as ensuring that customer needs are met, managing employees, overseeing inventory and finances, and ensuring that the store is clean and well-maintained. Stock management of the store: This involves maintaining an accurate inventory, ensuring that products are stocked appropriately, and identifying trends and opportunities for new products or changes to the existing inventory. Start of the day (SOD) and end of the day (EOD) processes of the store: This includes opening and closing procedures such as counting the cash, preparing the store for the day's business, and ensuring that all systems are functioning correctly. Preparing monthly Quality & Efficiency report of the agents: This involves assessing the performance of employees and identifying areas for improvement. Preparation of monthly Management Information System (MIS): This involves collecting, analyzing, and presenting data related to the store's performance, including financial and operational metrics. Promotion and branding exercises for the stores: This includes designing and implementing marketing campaigns, promotions, and other strategies to attract and retain customers. Branding and promotion in the nearby localities of the store: This involves reaching out to the local community through advertising, events, and other activities to raise awareness and increase foot traffic to the store. Setting up of new stores and initial promotional activities before the setup: This involves planning and executing the launch of a new store, including selecting the location, recruiting and training staff, and promoting the new store to the community. Imparting training to new employees and motivating group members for better and effective performance: This includes providing ongoing training and support to employees to ensure that they have the skills and knowledge necessary to perform their job duties effectively. Show less
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Manager
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Aug 2006 - Nov 2007
Responsible for managing the overall operations of the call center and ensuring that it runs smoothly. Manage a team of 100 agents/executives by providing coaching, mentoring, and training to help them meet their targets and goals. Monitor the quality of calls made by the agents and provide feedback to help them improve their performance. Create and implement call center policies and procedures that optimize efficiency and customer satisfaction. Handle customer complaints and inquiries in a timely and professional manner. Track and analyze call center metrics such as average handle time, first call resolution, and customer satisfaction to identify areas for improvement. Work with other departments to ensure seamless coordination between call center operations and other business functions. Maintain up-to-date knowledge of industry trends and developments in call center technology and practices. Manage the routing activities of the call center to ensure that calls are routed to the most appropriate agent based on their skillset and availability. Prepare reports on call center performance and present them to senior management. Show less
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Bharti Cellular Ltd
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Telecommunications
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1 - 100 Employee
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Customer Care Executive
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2004 - 2006
Receiving inbound calls: This involves answering calls from customers who are calling in with various inquiries, concerns, or requests. The goal is to provide prompt and courteous assistance to help customers resolve their issues. Attending to customer queries: In addition to handling calls, customer service representatives may also respond to customer queries via email, chat, or social media. This requires strong communication skills and a thorough understanding of the company's products or services. Online retention: This involves interacting with customers online to help retain their business. For example, a representative may use social media to address customer complaints or offer special promotions to encourage customers to continue using the company's services. Outbound calls to customers pertaining to complaints and queries: In some cases, representatives may need to proactively reach out to customers to address issues or follow up on previous inquiries. This requires strong phone skills and a friendly, professional demeanor. Attending walk-in customers: In addition to handling online and phone inquiries, representatives may also interact with customers in person. This requires a friendly and approachable attitude, as well as a thorough knowledge of the company's products and services. Show less
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Group Leader
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2001 - 2004
Prepare daily call reports for the customer service representatives (CSRs) in the operations department. Create weekly and monthly duty schedules for the entire department. Attend customer calls during peak hours. Stay updated with online news in English and Gujarati, provide cricket scores, and update major event news. Record and spell check CSR interactions to maintain quality standards. Train new candidates and motivate team members for better performance. Fill and send daily management information system (MIS) reports to the Head Office. Prepare monthly quality and efficiency reports for the CSRs. Handle the dedicated desks for Godrej Appliances, which includes: Attending to customer complaints on a daily basis. Regularly following up on complaints and providing feedback to franchisees. Handling sales inquiries and special requests from customers. Conducting outbound calling for customer satisfaction surveys. Tele-marketing for newly launched products and yearly contracts. Sending daily, weekly, and monthly reports to concerned clients. Attending monthly meetings with clients to discuss areas of improvement and enhance operational performance. Show less
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Education
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Gujarat University
Bachelor's degree, Arts
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