Experience

SixSails

• United States
• Information Services
• 100 - 200 Employee

• Assistant Manager

  • Jan 2022 - Present

  • Direct responsibility of Billing Management, Renewals, Collections, Client Management and sales.• Mentoring team members to enhance professional development and accountability.• Conducting weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.• Keeping an eye on VIP customers' accounts and prioritizing their queries and requests. • Weekly tracking of collections, renewal and sales while developing methods to reach the goal.• Projecting weekly and monthly cash inflow based on current AR in the process. • Presentation of quarterly performance data to the management. Show less

• Team Lead

  • Jun 2021 - Jan 2022

  • Mentored and guided employees to foster proper completion of assigned duties.• Weekly team meetings to motivate and share the updates. • Built strong relationships with customers through positive attitude and attentive response.• Facilitated training for associates through daily coaching and regular performance appraisals.• Assisted with new hire processing and existing training programs.• Implemented new working processes to deliver multiple improvements.


Eli India
• India
• Information Services
• 700 & Above Employee
• Customer Service Team Lead

  • Mar 2020 - May 2021
• Subject Matter Expert

  • Jan 2018 - Dec 2019

• Customer Service Representative

  • Oct 2014 - Dec 2017


Concentrix
• United States
• IT Services and IT Consulting
• 700 & Above Employee
• Customer Service Representative

  • Dec 2013 - Aug 2014

Celtic Technology
• Semiconductor Manufacturing
• 1 - 100 Employee
• Senior Customer Service Representative

  • Jun 2012 - Jul 2013

NIIT SmartServe
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee
• Customer Service Representative

  • Sep 2010 - May 2012