Experience

Urbe Technovatives

• India
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Technical Support Specialist

  • Feb 2022 - Present

  Delivered technical support to 250+ end users for a high-volume Company, which included installing printers, desktops, laptops, and mobile devices Monitored system performance with the IT team and maintained a 99.99% server uptime Resolved 10-15 tier III trouble tickets for users related to hardware and software issues and achieved recognition for resolution times Delivered technical support to 250+ end users for a high-volume Company, which included installing printers, desktops, laptops, and mobile devices Monitored system performance with the IT team and maintained a 99.99% server uptime Resolved 10-15 tier III trouble tickets for users related to hardware and software issues and achieved recognition for resolution times



Evolve Technologies and Services (P) LTD.

• India
• Telecommunications
• 200 - 300 Employee

• System Administrator

  • Mar 2020 - Mar 2021

  Delivered IT support to 40+ users for a leading insurance company, which included performing database administration and monitoring system performance Carried out troubleshooting processes and diagnosed issues related to hardware, software, and networks, which included maintaining a knowledge base of solutions to improve resolution times for recurring problems by over 30% Delivered IT support to 40+ users for a leading insurance company, which included performing database administration and monitoring system performance Carried out troubleshooting processes and diagnosed issues related to hardware, software, and networks, which included maintaining a knowledge base of solutions to improve resolution times for recurring problems by over 30%



ManpowerGroup

• United States
• Staffing and Recruiting
• 700 & Above Employee

• System Engineer

  • Dec 2017 - Mar 2020

  Support large system migrations for customer accounts valued at up to $300K, including the transition from outdated legacy systems to cloud technology Coordinate with cross-functional teams to execute technical projects, including the migration of up to 300+ devices and users. Provide end-user support, troubleshoot Tier 3 and Tier 2 issues, document resolutions, and deliver training to over 100+ end users on new systems, software, and devices. Collaborate with the IT team and technical project manager to develop roadmaps, identify solutions to roadblocks, and mitigate impact to server uptime for customers. Show less



Gi Group

• Italy
• Staffing and Recruiting
• 700 & Above Employee

• IT System Engineer

  • Jan 2016 - Nov 2017

  Support large system migrations for customer accounts valued at up to $300K, including the transition from outdated legacy systems to cloud technology Coordinate with cross-functional teams to execute technical projects, including the migration of up to 300+ devices and users. Provide end-user support, troubleshoot Tier 3 and Tier 2 issues, document resolutions, and deliver training to over 100+ end users on new systems, software, and devices. Collaborate with the IT team and technical project manager to develop roadmaps, identify solutions to roadblocks, and mitigate impact to server uptime for customers. Show less



Evolve Technologies and Services (P) LTD.

• India
• Telecommunications
• 200 - 300 Employee

• IT System Engineer

  • Jul 2015 - Dec 2015

  Delivered IT support to 40+ users for a leading insurance company, which included performing database administration and monitoring system performance Carried out troubleshooting processes and diagnosed issues related to hardware, software, and networks, which included maintaining a knowledge base of solutions to improve resolution times for recurring problems by over 30%. Delivered IT support to 40+ users for a leading insurance company, which included performing database administration and monitoring system performance Carried out troubleshooting processes and diagnosed issues related to hardware, software, and networks, which included maintaining a knowledge base of solutions to improve resolution times for recurring problems by over 30%.



Cache Digitech Pvt Ltd.

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Desktop Support Engineer

  • Sep 2014 - Jul 2015

  Perform installations, upgrades, and troubleshooting for 70+ users and 100+ devices, including laptops, desktops, printers, and smartphone devices. Configure and install local servers, execute hardware and software upgrades, and support disaster recovery and backup procedures. Attend meetings with the IT department to identify continuous improvement opportunities and enhance the delivery of IT services to users. Perform installations, upgrades, and troubleshooting for 70+ users and 100+ devices, including laptops, desktops, printers, and smartphone devices. Configure and install local servers, execute hardware and software upgrades, and support disaster recovery and backup procedures. Attend meetings with the IT department to identify continuous improvement opportunities and enhance the delivery of IT services to users.



Tekshapers

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Desktop Support Engineer

  • Oct 2013 - Sep 2014

  Troubleshot issues impacting laptop, Desktop, Printer, and Network products for up to 10 customers per day, which included performing root cause analysis, performing software updates, and identifying technical solutions Troubleshot issues impacting laptop, Desktop, Printer, and Network products for up to 10 customers per day, which included performing root cause analysis, performing software updates, and identifying technical solutions