Experience

Blenheim Chalcot

• United Kingdom
• Venture Capital and Private Equity Principals
• 100 - 200 Employee

• Senior Associate

  • May 2019 - Present



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Associate Consultant

  • Apr 2015 - Dec 2016

  Department: Telstra Designation: Senior Process Associate. • Processing plan orders sent by our clients – Telstra, Australia • Ensure that the turnaround times of the orders are met on a daily basis. • Indulging in process improvement which might help in reducing customer’s concern. • Taking escalation calls to provide solution to irate customers and retain their business. • Auditing orders processed by other executives. • Training new joiners and monitoring their work to help them with queries and improvement in their productivity. • Handling queries of team members in absence of team leaders. Show less



Capita

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Insurance Executive

  • Dec 2007 - Sep 2013

  • Processing claim applications within deadline. • Regular communication with financial advisers and clients in UK to sort out claim requirements. • Monitoring cases on a daily process and providing feedback to agents to help them on their opportunities for development to reduce dependency and come up the curve. • Trained to do money laundering checks on high value payments sent out to client’s bank account. • Processing claim applications within deadline. • Regular communication with financial advisers and clients in UK to sort out claim requirements. • Monitoring cases on a daily process and providing feedback to agents to help them on their opportunities for development to reduce dependency and come up the curve. • Trained to do money laundering checks on high value payments sent out to client’s bank account.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Customer Manager

  • Jun 2006 - Dec 2007

  • Processing quotes sent by client – Royal & Sun Alliances, UK. • Keeping track of all policies received and follow up for the uncleared policies. • Act on areas identified for improvement by implementing agreed changes to procedures. • Helping the underwriters in UK to quote the premium to the insurers of various high profile vehicles. • Ensuring team targets are met. • Regular interaction with teammates, clients and the managers so as to identify shortcomings and problems and workout feasible solutions for the same. • To always maintain the service level agreement accuracy. Show less